Course description
Principles of Customer Service | Level 2 | Certificate (Free Online)
To have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain however, 91% of those simply leave and never come back. The main reason for customer churn is not the price but bad customer service. Handling a business issues professionally and courteously is an essential day-to-day task.
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Suitability - Who should attend?
To qualify for a FREE Level 1, 2 or 3 online learning course, you must:
- You must be aged 19 years or over as at 1/9/21
- You must have lived in the UK for the last three years, or be able to prove your residency status, for example, indefinite leave to remain, settled status or you are an Asylum seeker who has been in the UK for more than 6 months.
Outcome / Qualification etc.
- Learn to deliver excellent customer service
- Increase awareness of understanding and meeting customers’ needs
- Giving a great customer experience
- Learn from feedback and promote products and services
- Principles of Customer Service and Delivery
- Understand Customers
- Understand Employer Organisations
Benefits
- Achieve a nationally-recognised Level 2 Certificate in Principles Customer Service
- Evidence your competency to employers
- Further your personal and professional development
- Learn at a time that suits you without the need to attend college
- Improve your understanding of how to successfully handle complaints
- Reduce the risk of complaints
Course delivery details
Studying via distance learning means you can choose when and where you study. We ensure you get all the support you need throughout your FREE course in the form of a personal Tutor and a Learner Support Advisor.