Customer Service and Revenue GenerationLondon Training for Excellence
Customer Service and Revenue Generation
Customer service is the main differentiator between commodity suppliers. It is the one thing that the very best organisations continually strive to do better. Like the board game of snakes and ladders it can be hard work climbing the ladder but we tumble down easily when we land on the snake! We will help delegates identify their potential “snakes” and ensure that a service recovery plan is available should the worst happen. World class organisations say “Our most loyal customers might have sometimes had a problem in the past, but we put it right and that’s why they stay with us.”
Organisations worldwide are being asked to offer comparable services within restricted parameters of budgets and re-allocated resources. This is particularly true of the public sector where the terms ‘more for less’, efficiency savings and cuts are now part of the common language.
Delegates will learn about first impressions and building solid customer relationships and then move on to revenue generation techniques. People buy from people and service is delivered to people by people. Even in this high technology age.
Every delegate will leave the course with a challenging but realistic development plan to dramatically improve customer service delivery in their area.
Suitability - Who should attend?
This program is designed for customer service staff, agents, whether on the phone or face to face, who are new to the role or who would like to develop their skills further. This program will also benefit customer service professionals or team leaders who are looking to refresh their own skills or enhance those of their team members.
Outcome / Qualification etc.
London Training for Excellence - A global provider of learning solutions
London Training for Excellence (Londontfe) is one of the UK's fastest training companies and offer more than 300 courses at over 21 locations worldwide. The courses offered are designed to transform training for participants, giving maximum impact for organisations and...
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