Advanced Telephone Sales - CPD Certified (In-House)
Advanced Telephone Sales (In-House)
This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and outgoing calls.This is a highly practical course concentrating on core skills development and will give participants more confidence in the way theyuse the telephone to develop sales.
Upcoming start dates
Suitability - Who should attend?
Anyone new to telephone sales or those who may be experienced but have not received any formal training in the skill of selling on the telephone.
Outcome / Qualification etc.
CPD Points:12
Learning Outcomes
At the end of this programme the Participant can:
- Demonstrate excellent listening skills
- Give examples of advanced questioning techniques
- Explain the different buyer types
- Recognising buying signals
- Take control of the call and professionalism
Training Course Content
- Qualities of a successful telephone sales person
- Objective number one - converting enquiries into solid sales
- The buying & selling process - recap
- Establishing decision makers quickly
- Avoiding time wasters
- Advanced questioning techniques
- Defining communication channels
- How to really listen
- The spoken word & the unspoken meaning
- Reading between the lines
- Subtle micro-clues to what is being said
- Controlling the transaction
- The balance of power
- Asking for the business
- Dealing effectively with objections
- Participant role-play scenarios
- Personal motivation / warmth / enthusiasm
- Professionally following up
Request information - obligation free
For over two decades, Maguire Training has been providing businesses and individuals all over the world with industry-leading leadership, management, sales and personal development training for real, tangible results. Maguire Training is an endorsed training provider of the Institute of...