Telephone Sales Techniques - CPD Certified (In-House)
Telephone Sales Techniques (In-House)
This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and outgoing calls.This is a highly practical course concentrating on core skills development and will give Participants more confidence in the way theyuse the telephone to develop sales.
Upcoming start dates
Suitability - Who should attend?
Anyone new to telephone sales or those who may be experienced but have not received any formal training in the skill of selling on the telephone.
Outcome / Qualification etc.
CPD Points:6
Learning Outcomes
- Explain and demonstrate the telephone sales process
- Explain features and how to sell benefits
- Demonstrate how to handle objections
- Develop powerful closing techniques
- Show improved communication skills
Training Course Content
- Using the telephone;
- Advantages and disadvantages
- Understanding why customer care is important
- Preparing to call
- Establishing thereasonfor the call
- Managing first impressions
- Structuring the call
- Opening the telephone call
- Putting the customer at their ease
- Gaining and keeping control
- Core skills
- Active listening techniques
- Questioning techniques
- Gathering information
- Communication skills
- Selling features
- When to present the product and services
- Dealing with objections
- PRISM model
- Closing the sale and gaining commitment
- Dealing with rejection
- ‘Live’ skills practice sessions
- Individual & group feedback
- Review personal objectives, summary & close
Request information - obligation free
For over two decades, Maguire Training has been providing businesses and individuals all over the world with industry-leading leadership, management, sales and personal development training for real, tangible results. Maguire Training is an endorsed training provider of the Institute of...