Customer Service Excellence - CPD Certified (In-House)
Customer Service Excellence (In-House)
participants will learn how to provide outstanding customer service. Whether you are in a dedicated sales role or a customer facing role in any capacity, this course will be a valuable part of your personal development and understanding of the responsibility that everyone in the organisation carries to ensure your customers are not just satisfied, but, delighted!
The result will be a renewed vigour for 'putting the customer first' and providing world class customer service with any and every transaction, which will strengthen the bond between you and the people you deal with daily.
Upcoming start dates
Suitability - Who should attend?
Anyone in a role interacting with the customer whether face to face or over the telephone.
Outcome / Qualification etc.
CPD Points: 6
Learning Outcomes
At the end of this programme the Participant can:
- Explain what your customer wants, needs and expects
- Demonstrate how to become customer driven
- Show how to improve customer retention
- Give examples of how to build stronger customer relationships
- Show how to develop the right attitude
Training Course Content
- What is a customer?
- Defining the 'extra mile' philosophy
- Why should we bother?
- Consequences of poor service
- Facts & figures about customers
- How to C.A.R.E for your customers
- Developing strong relationships
- Understanding personalities
- MOT's - moments of truth
- Complaints = advantages
- Creating a customer driven culture
- Making necessary changes
- Projecting company image
- Company ambassadors
- Taking responsibility
- Communicating and influencing
Request information - obligation free
For over two decades, Maguire Training has been providing businesses and individuals all over the world with industry-leading leadership, management, sales and personal development training for real, tangible results. Maguire Training is an endorsed training provider of the Institute of...