Course description
Compelling Communication
Effective communicators just do it! It is a skill. And skills can be taught, which is why this two-day workshop is so very interactive, enabling participants to practise their skills in a positive, supportive environment.
The programme gives an overview of what great communication looks like – and the impact of getting it wrong. It focuses on the range of communication styles available to us and how we can build rapport with others so that we can be more in charge of the communication dynamic.
Upcoming start dates
Outcome / Qualification etc.
Learning Objectives
This workshop will help you:
- Appreciate what great communicators do
- Understand how messages are communicated
- See the world through a different set of eyes
- Enhance your impact
- See how others may perceive you
- Discover how assertive you are
- Practise active listening
- Use Transactional Analysis in communication
- Apply the DESC technique (describe-express-specify-consequences)
- Give and receive feedback
- Summarise and paraphrase to ensure understanding
- Solve problems – at different levels of involvement
- Deal with difficult people or situations
Training Course Content
Day one
Welcome and introduction
- Participants are welcomed to the programme and invited to share their personal objectives and communication challenges
- Participants are given an action plan template to complete throughout the workshop
Great communication
- What great communicators do
- What do you do?
- Assessing your current communication effectiveness
- What is your ‘interference’?
Perceptions
- Another view…
- Cultural communication
- Speed feedback
Your approach
- Assertiveness in communication
- The reasons why you say the things you say
- The iceberg model
- Your impact on others
Day two
Effective communication techniques
- Giving and receiving feedback
- How to adapt/pace and lead to build rapport
- The Mehrabian theory of communication
- DESC technique (describe-express-specify-consequences)
How to manage conflict
- What is conflict?
- What is your default conflict approach?
- Tools and tips for managing conflict
- Practice sessions
Transactional analysis
- The theory bit
- Types of ego states
- Communicating with similar / different ego states
- Reframing situations
Problem-solving
- Seeing the bigger picture
- Involvementvempowerment
- Your strategy for success
- Actions and learning
Course delivery details
This two-day course is based on a series of short theory and good practice facilitator-led sessions followed up by personal practice. Group discussions are frequently used to identify personal experiences of good and bad communication. Expert trainer feedback enables participants to develop workable personal action plans for improved confidence and delivery.
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Maximum Performance
At Maximum Performance, we are passionate about improving the performance of individuals, teams and organisations. Our extensive portfolio of courses are offered via a range of flexible delivery options - including open courses, in-house training, webinars and virtual classrooms. We...