Course description
Having to face the same challenging and 'difficult' people day after day can be exhausting.
This webinar presented by FCIPD Fellow, Beth Pipe, will explore your approach to dealing with conflict and will examine whether it is always the most effective approach and, if not, what alternatives are available. The webinar will also provide tips on anger management as well as some pragmatic approaches for resolving areas of conflict.
Using the Thomas-Kilman model to identify your natural response to conflict situations will be explored, as will recognising behaviours in others and tailoring your response. Top tips for anger management and ways to mind your language will also be outlined - sometimes it 'is' what you say (and how you say it!).
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
Having to face the same challenging and ‘difficult’ people day after day can be exhausting.
In this webinar we will explore your approach to dealing with conflict and examine whether it is always the most effective approach and, if not, what alternatives are available?
The webinar will also provide tips on anger management as well as some pragmatic approaches for resolving areas of conflict.
What You Will Learn
This webinar will cover the following:
- Using the Thomas-Kilman model to identify your natural response to conflict situations
- Recognising behaviours in others and tailoring your response
- Top 10 tips for anger management
- Mind your language - sometimes it ‘is’ what you say (and how you say it!)
- Steps to recover from a complete relationship breakdown
- How mediation works and how it could help
Expenses
MBL Seminars Limited
MBL is a leading learning and development provider for professional service firms. Over the past 18 years, more than 198,000 people across 23,000 different organisations spanning 81 countries, have chosen us to deliver their training. With over 800 expert speakers...