Course description
New relaxed SRA Rules leave it much more to us to decide how best to liaise with our clients and do the ‘right thing’ by them. This live broadcast session will focus on the novelties and subtleties of our interactions with our ‘new’ clients - as well as with the old-guard, who still like things done the ‘old way’.
So, what does caring for our clients really mean now? What do the rules say we should be doing? And what should we actually be doing? This interactive session will answer all these questions, and will look at key topics such as transparency, new CC letters, new methods of service delivery and much more.
Be sure to tune in and join solicitor and legal training consultant Trevor Hellawell as he provides all the guidance you need to make your clients go ‘WOW’.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
New relaxed SRA Rules leave it much more to us to decide how best to liaise with our clients and do the ‘right thing’ by them.
This live broadcast session will focus on the novelties and subtleties of our interactions with our ‘new’ clients - as well as with the old-guard, who still like things done the ‘old way’.
What does caring for our clients really mean now then?
What You Will Learn
This live and interactive session will cover the following:
- What is client care?
- What do the rules say we should be doing?
- Blow the rules - what should we actually be doing?
- Transparency - is it a key?
- New CC letters - new guidance
- New methods of service delivery
- New opportunities
- ‘Marketing’?
- How to make clients go ‘WOW’
Expenses
MBL Seminars Limited
MBL is a leading learning and development provider for professional service firms. Over the past 18 years, more than 198,000 people across 23,000 different organisations spanning 81 countries, have chosen us to deliver their training. With over 800 expert speakers...