Course description
This live and interactive broadcast session sets out the key rights and remedies available in respect of the supply of goods, services and digital content to consumers. The enhanced consumer measures available to enforcement bodies and the new fining powers of up to 10% of annual global turnover, set out in the Digital Markets, Competition and Consumers Bill, will also be discussed.
It is presented by the highly experienced and popular speaker Keith Markham, a former solicitor who advised extensively on consumer regulations and now provides training on a range of related topics.
Join Keith in our virtual classroom as he brings you the latest guidance on consumer rights such as fitness for purpose and reasonable care and skill, remedies such as repair and price reduction, and the enhanced consumer measures with regard to redress, compliance and choice.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
This live broadcast session sets out the key rights and remedies available in respect of the supply of goods, services and digital content to consumers. The enhanced consumer measures available to enforcement bodies and the new fining powers of up to 10% of annual global turnover, set out in the Digital Markets, Competition and Consumers Bill, will also be discussed.
What You Will Learn
This live and interactive session will cover the following:
Sale of Goods
- Consumer rights - satisfactory quality; fitness for particular purpose; as described; match a sample; right to supply; match a model
- Consumer remedies - short term right to reject; repair; replacement; right to price reduction; final right to reject
- Burden of proof
Services
- Consumer rights - reasonable care and skill; reasonable price; reasonable time period; information about trader to be binding
- Consumer remedies - right to price reduction; right to repeat performance
Digital Content
- Definition and application of the rules
- Rights and remedies
- Compensation where device of content is damaged
Enhanced Consumer Measures
- Redress
- Compliance
- Choice
Collective Proceedings
- Summary of the existing regime
- Discussion of key case law
Digital Markets, Competition and Consumers Bill
- New fining powers
Expenses
MBL Seminars Limited
MBL is a leading learning and development provider for professional service firms. Over the past 18 years, more than 198,000 people across 23,000 different organisations spanning 81 countries, have chosen us to deliver their training. With over 800 expert speakers...