Course description
The law of England and Wales contains a significant series of rights and remedies that can be exercised by consumers. However, many traders continue to be unaware of some of these key rules.
Given that both the courts and the Competition and Markets Authority will soon be able to fine traders for serious breaches of consumer law there is no better time to refresh your knowledge of these issues.
Presented by Keith Markham, this webinar sets out a summary of the key rights and remedies available in respect of the supply of goods, digital content, and services to consumers.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
The law of England and Wales contains a significant series of rights and remedies that can be exercised by consumers. However, many traders continue to be unaware of some of these key rules. Given that both the courts and the Competition and Markets Authority will soon be able to fine traders for serious breaches of consumer law there is no better time to refresh your knowledge of these issues.
This webinar sets out a summary of the key rights and remedies available in respect of the supply of goods, digital content, and services to consumers.
What You Will Learn
This webinar will cover the following:
Sale of Goods
- Meaning of ‘satisfactory quality’ and ‘fitness for particular purpose’
- Operation of the short term right to reject and other remedies
- Burden of proof - in what circumstances is this reversed and for how long?
Digital Content
- Applicability of the rules
- Entitlement to compensation where device or content is damaged
- Burden of proof - in what circumstances is this reversed and for how long?
Services
- Meaning of ‘reasonable care and skill’
- Binding nature of information supplied to the consumer
Expenses
MBL Seminars Limited
MBL is a leading learning and development provider for professional service firms. Over the past 18 years, more than 198,000 people across 23,000 different organisations spanning 81 countries, have chosen us to deliver their training. With over 800 expert speakers...