Course description
Level 2 Course in Customer Service for Health and Social Care Settings
The best healthcare providers thrive by creating positive working relationships with patients, families and residents. This fully online level 2 Certificate in Customer Service for Health and Social Care Settings is designed to help you develop these positive working relationships. You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs. You'll also gain a better understanding of what makes effective teams work.
Upcoming start dates
Outcome / Qualification etc.
Awarding Body
NCFE Cache
Training Course Content
- Understanding customer expectations in health and social care settings
- How to identify the types of customers who interact with health and social care services
- Different communication methods used in health and social care settings
- How to provide a safe, welcoming and inclusive environment for diverse needs
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Need 2 Succeed
Works with individuals and agencies to inspire excellence, encourage outstanding leadership and animate communities. Need 2 Succeed set up in March 2006 to offer accredited training, consultancy and project management service on various solutions to help develop staff teams working...