Professional Training
4.8 (44 Reviews)

MANAGING IMPOSSIBLE PERSONALITIES™ • Difficult People Management for Managers • ILM Recognised

Length
1 day
Price
395 GBP excl. VAT
Next course start
Course delivery
Virtual Classroom
Length
1 day
Price
395 GBP excl. VAT
Next course start
Course delivery
Virtual Classroom
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Course description

Leadership-Management-Courses-by-Hill-Training-Ltd-2

MANAGING IMPOSSIBLE PERSONALITIES™

DIFFICULT PEOPLE MANAGEMENT SKILLS FOR MANAGERS

ILM RECOGNISED

Managing Impossible Personalities™ is one of two difficult people management skills courses for managers designed and delivered by Hill Training Ltd. Attend this instructor-led 1-2-1 programme via video conferencing over eight hours at your convenience. Alternatively, enrol in our two-day version as an open scheduled course or book an in-house solution for your team.

DIFFICULT PEOPLE MANAGEMENT COURSE MODULES

  • Stubborn Personalities
  • Infuriating Personalities
  • Insecure Personalities
  • Empathetic Leadership

DIFFICULT PEOPLE MANAGEMENT COURSE OBJECTIVES

  • Manage Stubborn People in the Workplace
  • Manage Infuriating People in the Workplace
  • Manage Insecure People in the Workplace
  • Lead Difficult People in the Workplace

DIFFICULT PEOPLE MANAGEMENT COURSE METHODOLOGY

  • LIVE Senior Master-Coach Trainer
  • Leadership and Management Specialists
  • Practical, Relevant and Original Content
  • NO Boring PowerPoint Slides
  • NO Written Exams or Assignments
  • Strategic Group Dialogue
  • Experiential Skill Development
  • 100% Skills Development Guarantee
  • 100% Non-Cancellation Guarantee

NEW CLIENT GIFT WORTH £100

Use code "New100" when booking this course to claim the following:

  • FREE Post-Course Coaching (Worth £100)

Upcoming start dates

Choose between 12 start dates

August 2024

  • Virtual Classroom
  • Online
  • English

September 2024

  • Virtual Classroom
  • Online
  • English

October 2024

  • Virtual Classroom
  • Online
  • English

November 2024

  • Virtual Classroom
  • Online
  • English

December 2024

  • Virtual Classroom
  • Online
  • English

January 2025

  • Virtual Classroom
  • Online
  • English

February 2025

  • Virtual Classroom
  • Online
  • English

March 2025

  • Virtual Classroom
  • Online
  • English

April 2025

  • Virtual Classroom
  • Online
  • English

May 2025

  • Virtual Classroom
  • Online
  • English

June 2025

  • Virtual Classroom
  • Online
  • English

July 2025

  • Virtual Classroom
  • Online
  • English

Suitability - Who should attend?

DIFFICULT PEOPLE MANAGEMENT SKILLS FOR MANAGERS

DIFFICULT PEOPLE MANAGEMENT COURSE PARTICIPANTS

Our difficult people management skills course is the right choice if you are currently in a leadership and management role or are about to step up to this level. Our course participants include leaders, managers, executives, partners, and directors.

In our courses, you engage in strategic discussions and exercises with participants sharing similar responsibilities and experiences from various industries. Our approach ensures you learn tools and develop practical and relevant skills for team and organisational growth.

Outcome / Qualification etc.

DIFFICULT PEOPLE MANAGEMENT SKILLS FOR MANAGERS

ILM ACCREDITATION IN DIFFICULT PEOPLE MANAGEMENT

You can order an ILM-Recognised certificate when enrolling on any of our two-day courses. Our one-day courses count towards half the credits necessary for ILM-Recognised certification. ILM is the UK's premier awarding body for leadership and management. You have no written assessment or further study. Your ILM-Recognised certificate, which states your name, course title, and course topic, is acknowledged internationally by most human resources managers. Moreover, your accreditation demonstrates that you have developed relevant skills and knowledge, giving you an advantage when climbing the career ladder.

Training Course Content

DIFFICULT PEOPLE MANAGEMENT SKILLS FOR MANAGERS

DIFFICULT PEOPLE MANAGEMENT MODULES

STUBBORN PERSONALITIES

  • Strengthen your argument when dealing with finicky and quarrelsome people
  • Encourage your negative and depressing team members to take a constructive outlook
  • Address the unhelpful beliefs and actions of your self-centred and unruly colleagues

INFURIATING PERSONALITIES

  • Manage unfriendly, juvenile, or indifferent colleagues, to save yourself from despair
  • Deal with unprincipled or improper verbal and non-verbal communication
  • Settle arguments quickly, by tackling probable causes behind infuriating personalities

INSECURE PERSONALITIES

  • Immobilise your offensive and conceited team members, during verbal confrontations
  • Expand your will and determination, to take on impertinent and tactless people
  • Lead theatrical and taxing colleagues to become purposeful and productive

EMPATHETIC LEADERSHIP

  • Reveal the driving motivations behind other peoples’ thoughts, words, and actions
  • Counter the accusations, condemnations, and criticism, by updating your principles
  • Hone your empathy skills, to manage challenging people and embrace cultural diversity

Course delivery details

DIFFICULT PEOPLE MANAGEMENT SKILLS FOR MANAGERS

DIFFICULT PEOPLE MANAGEMENT COURSE DELIVERY

Attend this instructor-led 1-2-1 programme via video conferencing. Break up the course into four two-hour modules and attend at your convenience over several days or weeks. Alternatively, enrol in our two-day version as an open scheduled course in a city near you or book an in-house training solution for your team on your premises.

1-2-1 TAILORED PROGRAMMES VIA VIDEO CONFERENCING

  • Tailored to your management needs only
  • Private interaction with our trainer
  • Undivided personal attention
  • Scheduled according to earliest availability
  • Zero travel, accommodation, food expenses
  • Zero commute time and administration
  • Attend from the comfort of your home office

UK-WIDE OPEN SCHEDULED COURSES

  • Get away from your office for one day
  • Face-to-face interaction with our trainer
  • Learn alongside other managers
  • Attend prestigious conference facilities
  • Lunch and refreshments included

Reviews

Average rating 4.8

Based on 44 reviews.
Reviews are published according to our review policy.
Write a review!
4/5
P. Robinson, Emergency Response Manager, Magenta Living
01 Nov 2021
difficult conversations

Our sessions demonstrated different techniques or approaches to having difficult conversations. I really appreciated the opportunity to observe the trainer demonstrating how to ...

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5/5
F. Willow, CEO, The Fawcett Society
01 Nov 2021
Bramson's difficult people

Bramson's difficult people felt like the most useful to my current situation

5/5
K. Sangha, Human Resources Manager, KCF Law LLP
01 Nov 2021
Great conflict management tools

Great conflict management tools which I am now putting into practise.

Expenses

DIFFICULT PEOPLE MANAGEMENT SKILLS FOR MANAGERS

DIFFICULT PEOPLE MANAGEMENT COURSE PACKAGE

THE PRICE OF YOUR BOOKING INCLUDES THE FOLLOWING:

  • Certificate of Achievement
  • Digital Interactive Workbooks 
  • Pre-Course Diagnostic Assessment
  • Post-Course Results Assessment
  • Post-Course 1-2-1 Email Mentoring
  • Post-Course E-Learning
  • All Day Refreshments (open courses only)

YOU CAN UPGRADE YOUR BOOKING WITH THE FOLLOWING:

  • ILM Recognised Certification
  • Hardcopy Workbook Portfolios
  • Hot or Cold Lunch (open courses only)
  • Post-Course Virtual Coaching

NEW CLIENT GIFT WORTH £100

Use code "New100" when booking this course to claim the following:

  • FREE Post-Course Coaching (Worth £100)

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Nicholas Hill International
5th Floor, 167-169 Great Portland Street
W1W 5PF London London

Nicholas Hill International: Leadership & Management Specialists Since 1996

For over two decades, we have provided world-class leadership and management training, coaching, and mentoring services. Our course material is original, ILM accredited, and devoid of PowerPoint! We run masterclasses for senior managers who require strategic intervention and provocative debate....

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