Professional Training
4.8 (43 Reviews)

LEADER DIPLOMACY™ • Difficult People Management for Managers • ILM Recognised

Length
2 days
Price
695 GBP excl. VAT
Next course start
Course delivery
Virtual Classroom
Length
2 days
Price
695 GBP excl. VAT
Next course start
Course delivery
Virtual Classroom
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Course description

LEADER DIPLOMACY™ • Conflict Management Skills Masterclass for Senior Managers • ILM Accredited • 2 days

LEADER DIPLOMACY™

DIFFICULT PEOPLE MANAGEMENT FOR MANAGERS

ILM RECOGNISED

Leader Diplomacy™ is a results-oriented difficult people management skills course for managers designed and delivered by Hill Training Ltd. Enrol today in our UK-wide open scheduled courses or instructor-led 1-2-1 programmes via video conferencing. Alternatively, book a tailored in-house training solution for your team.

DIFFICULT PEOPLE MANAGEMENT COURSE MODULES

  • Impossible People
  • Infuriating People
  • Hostile People
  • Selfish People
  • Directive Vocabulary
  • Accelerated Rapport
  • Empathetic Leadership
  • Communication Styles

DIFFICULT PEOPLE MANAGEMENT COURSE OBJECTIVES

  • Manage Impossible People
  • Manage Infuriating People
  • Manage Hostile People
  • Manage Selfish People
  • Earn Team Compliance
  • Foster Loyal Relationships
  • Lead People Empathetically
  • Customise Conflict Resolution

DIFFICULT PEOPLE MANAGEMENT COURSE METHODOLOGY

  • LIVE Senior Master-Coach Trainer
  • Leadership and Management Specialists
  • Practical, Relevant and Original Content
  • NO Boring PowerPoint Slides
  • NO Written Exams or Assignments
  • Strategic and Pragmatic Dialogue
  • Experiential Skill Development
  • 100% Skills Development Guarantee
  • 100% Non-Cancellation Guarantee

NEW CLIENT GIFT SET WORTH £200

Use code "New200" when booking this course to claim the following:

  • FREE Post-Course Coaching (Worth £100)
  • FREE Leadership CD Set (Worth £100)

Upcoming start dates

Choose between 12 start dates

August 2024

  • Virtual Classroom
  • Online
  • English

September 2024

  • Virtual Classroom
  • Online
  • English

October 2024

  • Virtual Classroom
  • Online
  • English

November 2024

  • Virtual Classroom
  • Online
  • English

December 2024

  • Virtual Classroom
  • Online
  • English

January 2025

  • Virtual Classroom
  • Online
  • English

February 2025

  • Virtual Classroom
  • Online
  • English

March 2025

  • Virtual Classroom
  • Online
  • English

April 2025

  • Virtual Classroom
  • Online
  • English

May 2025

  • Virtual Classroom
  • Online
  • English

June 2025

  • Virtual Classroom
  • Online
  • English

July 2025

  • Virtual Classroom
  • Online
  • English

Suitability - Who should attend?

DIFFICULT PEOPLE MANAGEMENT FOR MANAGERS

DIFFICULT PEOPLE MANAGEMENT COURSE PARTICIPANTS

Our difficult people management skills course is the right choice if you are currently in a leadership and management role or are about to step up to this level. Our course participants include leaders, managers, executives, partners, and directors.

In our courses, you engage in strategic discussions and exercises with participants sharing similar responsibilities and experiences from various industries. Our approach ensures you learn tools and develop practical and relevant skills for team and organisational growth.

Outcome / Qualification etc.

DIFFICULT PEOPLE MANAGEMENT FOR MANAGERS

ILM ACCREDITATION IN DIFFICULT PEOPLE MANAGEMENT

You can order an ILM-Recognised certificate when enrolling on any of our two-day courses. ILM is the UK's premier awarding body for leadership and management. You have no written assessment or further study. Your ILM-Recognised certificate, which states your name, course title, and course topic, is acknowledged internationally by most human resources managers. Moreover, your accreditation demonstrates that you have developed relevant skills and knowledge, giving you an advantage when climbing the career ladder.

Training Course Content

DIFFICULT PEOPLE MANAGEMENT FOR MANAGERS

DIFFICULT PEOPLE MANAGEMENT MODULES

IMPOSSIBLE PEOPLE

  • Turn around the mindsets of pessimistic, impassive, and unreasonable people
  • Inspire your fickle or hesitant colleagues to take immediate and decisive action
  • Address the difficult behaviour of aggressive team members and ‘know-it-alls’

INFURIATING PEOPLE

  • Manage unfriendly, juvenile, or indifferent colleagues, to save yourself from despair
  • Deal with unprincipled or improper use of verbal and non-verbal communication
  • Settle arguments quickly, by tackling probable causes behind infuriating personalities

HOSTILE PEOPLE

  • Employ persuasion skills to propose new perspectives to prejudiced or narcissistic people
  • Use deflection tactics, when you are under attack from offensive or manipulative people
  • Utilise coping strategies when facing hatred from others, to guard your self-esteem

SELFISH PEOPLE

  • Work cooperatively with insensitive or arrogant people, despite their refusal to change
  • Challenge the selfish ideals and attitudes of your immoral or dishonest colleagues
  • Deal with defensive people, by addressing insecurities without triggering further defence

DIRECTIVE VOCABULARY

  • Coordinate your directives, to prevent insubordination and achieve agreement
  • Contest other people’s thinking, without attracting offensive or defensive responses
  • Collaborate resourcefully with unlikable colleagues, to reduce conflict and discord

ACCELERATED RAPPORT

  • Meet your objectives for the negotiation, without forfeiting your relationships
  • Nurture and strengthen rapport, by guiding your colleagues’ thinking and behaviour
  • Rapidly extinguish intolerance, arguments, and impropriety, to forestall potential conflict

EMPATHETIC LEADERSHIP

  • Reveal the driving motivations behind other peoples’ thoughts, words, and actions
  • Counter the accusations, condemnations, and criticism, by updating your principles
  • Hone your empathy skills, to manage challenging people and embrace cultural diversity

COMMUNICATION STYLES

  • Respond to various learning styles, to increase understanding of your viewpoint
  • Tailor your negotiation, to the different communication styles of other people
  • Incorporate sensory-specific vocabulary, to lift people out of conflicts agreeably

Course delivery details

DIFFICULT PEOPLE MANAGEMENT SKILLS FOR MANAGERS

DIFFICULT PEOPLE MANAGEMENT COURSE DELIVERY OPTIONS

Attend this instructor-led 1-2-1 programme via video conferencing. Break up the course into eight two-hour modules or four half days and attend at your convenience over several days or weeks. Alternatively, enrol in our two-day version as an open scheduled course in a city near you or book a tailored in-house training solution for your team on your premises.

1-2-1 TAILORED PROGRAMMES VIA VIDEO CONFERENCING

  • Attend at your convenience from your premises
  • Break up the course into a manageable format
  • Tailored to your management needs only
  • Private interaction with our trainer
  • Undivided personal attention
  • Zero travel, accommodation, food expenses
  • Zero commute time and administration

UK-WIDE OPEN SCHEDULED COURSES

  • Get away from your office for two days
  • Choose from eight UK city venues
  • Face-to-face interaction with our trainer
  • Learn alongside other like-minded managers
  • Strategic and pragmatic group dialogue
  • Attend prestigious training facilities
  • Develop your professional network

Reviews

Average rating 4.8

Based on 43 reviews.
Reviews are published according to our review policy.
Write a review!
4/5
P. Robinson, Emergency Response Manager, Magenta Living
01 Nov 2021
difficult conversations

Our sessions demonstrated different techniques or approaches to having difficult conversations. I really appreciated the opportunity to observe the trainer demonstrating how to ...

Show more
5/5
F. Willow, CEO, The Fawcett Society
01 Nov 2021
Bramson's difficult people

Bramson's difficult people felt like the most useful to my current situation

5/5
K. Sangha, Human Resources Manager, KCF Law LLP
01 Nov 2021
Great conflict management tools

Great conflict management tools which I am now putting into practise.

Expenses

DIFFICULT PEOPLE MANAGEMENT FOR MANAGERS

DIFFICULT PEOPLE MANAGEMENT COURSE PACKAGE

THE PRICE OF YOUR BOOKING INCLUDES THE FOLLOWING:

  • Certificate of Achievement
  • Digital Interactive Workbooks 
  • Pre-Course Diagnostic Assessment
  • Post-Course Results Assessment
  • Post-Course 1-2-1 Email Mentoring
  • Post-Course E-Learning
  • All Day Refreshments (open courses only)

YOU CAN UPGRADE YOUR BOOKING WITH THE FOLLOWING:

  • ILM Recognised Certification
  • Hardcopy Workbook Portfolios
  • Hot or Cold Lunch (open courses only)
  • Post-Course Virtual Coaching

NEW CLIENT GIFT SET WORTH £200

Use code "New200" when booking this course to claim the following:

  • FREE Post-Course Coaching (Worth £100)
  • FREE Leadership CD Set (Worth £100)

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Nicholas Hill International
5th Floor, 167-169 Great Portland Street
W1W 5PF London London

Nicholas Hill International: Leadership & Management Specialists Since 1996

For over two decades, we have provided world-class leadership and management training, coaching, and mentoring services. Our course material is original, ILM accredited, and devoid of PowerPoint! We run masterclasses for senior managers who require strategic intervention and provocative debate....

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