Customer Service QLS Level 3

This course will enable you to learn the strategic importance of customer service for any business. All course materials will be delivered to you by post or email, so it couldn't be easier. Our experienced and friendly tutors will help you every step of the way. You can work at your own time and pace. Completed coursework can be delivered by post or via email, so handing is an assignment is simple. Achieve your dream career and equip yourself with the skills you need for your long-term success. Home learning is simple and stress-free, so enrol with us today! What next? Following the successful completion of this course, you will be able to put your newfound knowledge and skills into your career. If after, you're looking to enhance your business knowledge even further, take a look at the other business courses we offer. Awarding body

Course Content

Unit 1 What is customer service?

• Why customer service is important today
• Putting customers first
• Customer service as value
• Customer service as experience
• How people experience your business

Unit 2 Getting started

• Customer interactions as a chain
• How your organisation presents itself to potential customers
• Getting the environment right
• Providing confidence in your product or service
• Conclusions

Unit 3 Serving customers

• Easy access
• Helping to solve a customer's problem/s
• Providing expertise
• Value for money
• The ability to affect the purchase easily and quickly

Unit 4 Feedback and putting things right

• Getting feedback
• How you respond when things go wrong
• Treating customers with respect

Unit 5 Creating a customer service culture: business

• Customer service is not an add-on
• Seven aspects of how an organisation works
• Strategy
• Structure
• Systems

Unit 6 Creating a customer service culture: people

• Style
• Staff
• Skills
• Shared values