Course description
WorldHost Principles of Customer Service
Empower your staff to deliver excellent customer service with our WorldHost ‘Principles of Customer Service’ workshop, and give your business the outstanding reputation it deserves.
WorldHost customer service training is an interactive, engaging experience for your staff, covering real-world situations. Flexible content ensures that workshops are always highly relevant allowing trainers to adapt the content to suit your organisation. Participants can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. At the same time, WorldHost training develops participants’ transferrable skills which they will be able to utilise for the rest of their lives.
For your organisation, WorldHost training is the foundation for establishing a culture of excellence and driving business transformation. You’ll be amazed how much people can learn in a single day.
Benefits of the programme
- 1 day programme that is adaptable to multiple roles, sectors or industries
- Easy to contextualise
- Participative and interactive with an applied focus on ‘active learning’
Upcoming start dates
Suitability - Who should attend?
This workshop is aimed at any front-line staff who come into contact with and have regular interactions with customers.
Outcome / Qualification etc.
Positive outcomes for your organisation
- Increased revenue, repeat business, average spends and net sales
- Increased staff motivation, and therefore reduced staff turnover and absenteeism
- Higher quality assurance ratings and improved scores on online review sites
Better customer experiences set organisations apart from their competitors and keep customers coming back for more. Transform your business and get the recognition you deserve by applying to become a WorldHost Recognised Business - a ‘must-have’ badge for customer service.
Training Course Content
- Identifying customer needs and managing expectations
- The importance of making a great first impression
- Applying customer service within your role and sector
- Communication skills to improve your customer interactions
- Leaving a lasting impression
- Planning for professional development
Why choose People 1st International
Over 95% of participants would recommend our training programmes to a colleague/other business
Our WorldHost training programme has been successfully delivered at scales ranging from small start-ups through to some of the highest profile global events including London 2012 Olympics, The 148th Open at Royal Portrush & Birmingham 2022 Commonwealth Games
Over the past 50 years, we‘ve developed a reputation for delivering the best trainer training programmes.
Reviews
Average rating 4.8
WorldHost has proved to be flexible, interactive, impactful, and very cost-effective. Providing good customer service means that we can continue to build a profitable business a...
We had loads of excellent discussions related to the topic to improve our skills.
WorldHost has had a very positive impact on our business. Our colleagues feel more engaged and confident in carrying out great customer service. As the programme is so well reno...