Course description
Account Management Skills
This online course, which is available for those who would like to gain measurably better results from their account management activities, in a structured, strategic manner. It is packed with tried-and-tested tools for assessing the “quality” of accounts and for evaluating their potential in order to assist with the creation of tailored account plans. It also covers how to adapt our communication styles to meet our clients’ individual needs in order to secure maximum growth.Participants will be able to:
- Recognise the key skills of an ultra-successful Account Manager
- Utilise strategies for exponentially growing your accounts
- Understand different communication styles
- Prioritise account management activities based on potential
- Use tried-and-tested models for assessing the “quality” of accounts
- Influence clients more persuasively.
Upcoming start dates
Training Course Content
The Workshop covers all the areas necessary for Account Management success including:
- The Challenges facing Account Managers
- Key Skills and Competencies of Account Managers
- How to Structure your Account Planning
- Account Planning Tools- including Quality Index, SWOT analysis, CEDAC, SMART
- Objectives and Milestones
- Developing your Action Plan
- Influencing & Persuading: How to define it.
- Personality & Communication
- Differences - tailoring your communication approaches to the individual needs of our clients
- Managing Stakeholder
- How to conduct Account Meetings
- Managing the Down Times- staying in touch without bugging your clients
Why choose PowerCall Global Training
98% of our clients have rated our courses "Excellent."
1000's of professionals trained in 5 continents!
Newly expanded virtual training curriculum
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Reviews
Average rating 5
Fantastic explanation and very informative . Uses scenarios which I understand. Given me great ideas!
Very informative discussions and very relevant to my role.
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PowerCall Global Training
PowerCall Global Training Ltd is a training course provider based in London, UK. We provide engaging, friendly and highly valuable courses in a wide-range of business skills: communications, negotiations, management, sales, social media, telemarketing, and more. Our training is available...
Personalised application of learning was appreciated. Trainer clearly answered questions, and used a style I found easy to relate to. Made the processes easy to understand and l...