Course description
Account Management Skills: In-House
This course, which can be delivered at your office is available for those who would like to gain measurably better results from their account management activities, in a structured, strategic manner. It is packed with tried-and-tested tools for assessing the “quality” of accounts and for evaluating their potential in order to assist with the creation of tailored account plans. It also covers how to adapt our communication styles to meet our clients’ individual needs in order to secure maximum growth.Participants will be able to:
- Recognise the key skills of an ultra-successful Account Manager
- Utilise strategies for exponentially growing your accounts
- Understand different communication styles
- Prioritise account management activities based on potential
- Use tried-and-tested models for assessing the “quality” of accounts
- Influence clients more persuasively.
Upcoming start dates
Training Course Content
The Workshop covers all the areas necessary for Account Management success including:
- The Challenges facing Account Managers
- Key Skills and Competencies of Account Managers
- How to Structure your Account Planning
- Account Planning Tools- including Quality Index, SWOT analysis, CEDAC, SMART
- Objectives and Milestones
- Developing your Action Plan
- Influencing & Persuading: How to define it.
- Personality & Communication
- Differences - tailoring your communication approaches to the individual needs of our clients
- Managing Stakeholder
- How to conduct Account Meetings
- Managing the Down Times- staying in touch without bugging your clients.
Why choose PowerCall Global Training
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PowerCall Global Training
PowerCall Global Training Ltd is a training course provider based in London, UK. We provide engaging, friendly and highly valuable courses in a wide-range of business skills: communications, negotiations, management, sales, social media, telemarketing, and more. Our training is available...
"Facilitator was helpful and everything was explained well. I feel all the topics were discussed thoroughly and was given plenty of time to share my thoughts! All amazing! Thank...