Course description
Caring for the Customer
“Everything starts with the customer” (Louis XIV). Looking after our customers or clients and providing the best possible experience reaps rewards in terms of additional business and job satisfaction. Keeping the customer happy is not enough, we need to aim for excellent customer care in every aspect of our service. This customer service course is aimed at all staff dealing with customers and clients of all levels to help develop their customer service and provide excellent customer care.
Learning Outcomes
By the end of this customer service course, you will:
- Understand the importance of communication
- Understand the service and customer expectations
- Be aware of information, legislation and own responsibilities regarding confidentiality
- Be aware of strategies when dealing with difficult people
- Understand the Moments of Truth approach to customer care
A certificate of attendance is available for those who complete the programme and submit their completed workbook.
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Suitability - Who should attend?
This short programme is aimed at anyone who wishes to improve their skills in providing an excellent customer experience
Training Course Content
Topics
- Who is your customer? Why should you care?
- Customers’ rights and expectations
- Moments of Truth and the key themes
- Principles of customer care
- Non-verbal communication
- Managing expectations
Course delivery details
Self-directed / distance learning
Continuing Studies
Learners may also like to study Developing Communication Skills or Influencing Skills