Professional Receptionist Training Course
- Confidence and Professionalism: Develop self-awareness and confidence, projecting a professional image that leaves a lasting impression.
- Efficient Telephone Handling: Learn to make welcoming first impressions over the phone, efficiently take messages, and handle enquiries assertively.
- Effective Reception Area Management: Uphold confidentiality standards, organise the reception area, and maintain a professional environment.
- Action Plan Creation: Leave with a personalised action plan to implement your newfound skills immediately.
What to expect
- 24 months post training support included .
- Tailored and bespoke programme options .
- Our experienced training and logistics team in the last 23 years have assisted 204,432 people .
- Over 14,060 organisations trained .
- We are rated 'Excellent' on Trustpilot and 98.8% of our customers recommend us .
- Delivery UK wide and international (75+ countries delivered) .
Suitability - Who should attend?
Are you ready to elevate your receptionist skills and make a lasting impact in your workplace? Our one-day Professional Receptionist Training Course is tailored for individuals seeking to excel in receptionist roles within business settings
This course is designed for individuals aspiring to excel in receptionist roles within business settings. Whether you are new to the role, a current receptionist seeking to enhance your existing skills, or a professional transitioning into receptionist position, this course provides valuable insights and practical techniques to thrive in this pivotal role.
Training Course Content
Mastering Effective Communication
Cultivate a responsive and positive approach.Self-awareness, professionalism and confidence.
Develop persuasive and influential communication techniques.
Manage difficult situations
Explore nonverbal cues and effective language usage.
Welcoming and Greeting Visitors
Create positive first impressions during visitor encounters.Being an ambassador for your organisation.
Understand visitor needs and acknowledge regular guests.
Handle multiple interactions simultaneously.
Master proactive acknowledgment and friendly departures.
Professional Telephone Skills
Make a professional and friendly first impression over the phone.Enhance call structure and timeliness.
Efficiently take messages.
Handle enquiries assertively and professionally.
Screen calls effectively.
Reception Area Management
Uphold confidentiality standards.Organise and maintain a professional reception area.
Create and Action Plan
Expenses
Prices on application. Contact us for quote.
Request information - obligation free
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STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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