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Leading facilities management provider, Salisbury Group employs over 500 people in sectors including universities and higher education, transport, local government, retail, recruitment, logistics, and infrastructure. Priding themselves on the relationships they build with customers, they strive to deliver excellent customer service at every touchpoint of the organisation. To help build a culture of service excellence and set themselves apart, they adopted WorldHost customer service training.

Some people say that in the era of consultative-partner selling, closing is no longer necessary. This is just not the case.

Inspirational Leadership gets results. It’s about recognising that your most precious possession is the people who work for you, and having the skill to draw out the very best in their performance.

Cold calling, or telemarketing, is a tough, but rewarding role.

To succeed in key account management we must make lots of contacts and talk to lots of people within the account. One of the ways customers reduce risk is to ensure that as many of their people as possible are in favour of the decision.

What does it take to be a successful public speaker?

Cross-cultural negotiations can falter for a whole variety of reasons.

London Training for Excellence celebrates 10 years in business. We are expanding with new A.I. training courses. With experienced trainers providing comprehensive knowledge, individuals can quickly master A.I. and machine learning to boost effectiveness and competitiveness.

Verbal based communication, and cold calling in particular, remains an important part of any balanced sales strategy.

One of the most effective tactics available to buyers is the price challenge. It is very simple to use, and can be very effective.

Here's what GDPR means for us marketers and sales professionals, especially those with active cold calling and emailing campaigns.