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Customer Care for the Receptionist
STL
The role of the Receptionist To define great service with impeccable style The dynamics of personal influence Successful Principles of...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Customer Complaint Handling
STL
This one-day customer complaint handling course equips participants with key strategies to enhance customer satisfaction and loyalty through effective complaint...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Customer Complaint Handling
STL
This one-day customer complaint handling course equips participants with key strategies to enhance customer satisfaction and loyalty through effective complaint...
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Professional Training
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1 day
-
From 495 GBP
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Multiple (22)
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Virtual Classroom, Classroom
Customer Relationship Management
STL
Develop your performance and skills as an effective Customer Relationship Manager; understand the benefits of high level CRM and the...
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Professional Training
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1 day
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From 421 GBP
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Multiple (22)
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Virtual Classroom, Classroom
Customer Relationship Management
4.9
(23)
STL
Develop your performance and skills as an effective Customer Relationship Manager; understand the benefits of high level CRM and the...
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Corporate Training for Teams
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1 day
-
Nationwide
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In Company
Customer Service Excellence
4.8
(19)
STL
By the end of this course you will be able to: Appreciate your interactions at a customer and organisational level...
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Corporate Training for Teams
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1 day
-
Nationwide
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In Company
Customer Service Excellence
4.9
(188)
STL
By the end of this course you will be able to: Appreciate your interactions at a customer and organisational level...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Virtual Classroom, Classroom
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Top 10 Course
Dealing with Complaints and Aggression
STL
How to handle and resolve Complaints How to diffuse aggressive situations To examine the Philosophy of Communication Courses never cancelled...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Dealing with Complaints and Aggression
STL
How to handle and resolve Complaints How to diffuse aggressive situations To examine the Philosophy of Communication 24 months post...
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Corporate Training for Teams
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1 day
-
Nationwide
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In Company
Dealing with Difficult Conversations
4.9
(10)
STL
Participants will leave with a better understanding of their personal communication style and how to adapt their style to ensure...
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Corporate Training for Teams
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1 day
-
Nationwide
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In Company
Dealing with Difficult Conversations
4.8
(42)
STL
Participants will leave with a better understanding of their personal communication style and how to adapt their style to ensure...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Virtual Classroom, Classroom
Dealing with Difficult People
5.0
(20)
STL
Following this workshop participants will be able to: Understand other people's behaviour patterns Raise levels of self-awareness Prevent problems escalating...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Dealing with Difficult People
STL
Following this workshop participants will be able to: Understand other people's behaviour patterns Raise levels of self-awareness Prevent problems escalating...
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Professional Training
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1 day
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From 421 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Dealing with Imposter Syndrome
STL
This course is designed to explore the Imposter Syndrome, to recognise its presentations and debilitations for the psyche and in...
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Professional Training
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1 day
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From 470 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Dealing with Imposter Syndrome
4.8
(15)
STL
This course is designed to explore the Imposter Syndrome, to recognise its presentations and debilitations for the psyche and in...
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Corporate Training for Teams
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1 day
-
Nationwide
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In Company
Delegate to Succeed
5.0
(25)
STL
By the end of this course you will be able to: Define delegation and understand the benefits of delegating Describe...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Delegate to Succeed
STL
By the end of this course you will be able to: Define delegation and understand the benefits of delegating Describe...
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Corporate Training for Teams
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1 day
-
Nationwide
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In Company
Case Study
STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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