Course description
World Class Manager
Accelerate your career with World Class Manager (WCM), WCM is a management programme designed to provide new, aspiring and existing managers with the very best tools and techniques used by 100s of great leaders and managers around the world. WCM gives managers a foundation in world class management best practice and in the habits of a great 21st century manager. Learn how to get the best out of yourself and the best out of your people.
WCM aims to build your collective management capability and enhance the performance of your teams, departments, and the organisation overall.
Built on global best practice from 100s of great managers around the world, WCM is fast-track learning and the 21st century solution for todays time poor managers and cost constrained world.
Login details for the online platform will be sent to you at 9.00 a.m. on the day of the cohorts launch date. The course will begin with a 30-minute cohort launch introductory/orientation webinar hosted on the course start date via Zoom webinars.
Upcoming start dates
Suitability - Who should attend?
WCM aims to build your collective management capability and enhance the performance of your teams, departments, and the organisation overall.
Built on global best practice from 100s of great managers around the world, WCM is fast-track learning and the 21st century solution for todays time poor managers and cost constrained world.
Outcome / Qualification etc.
CPD: 12 points
WCM gives managers a foundation in world class management best practice and in the habits of a great 21st century manager.
Managers will gain over 120 key insights and tools to benchmark their current practice and enhance their performance immediately.
Training Course Content
21 st Century Management
- Learn how world-class managers create value for the organisations
- Discover how they create and leverage highly engaged teams
- See how they excel at customer and stakeholder engagement
Great Goal Setting
- Set goals for the team that align with organisational business goals
- Break goals down to what is specific, measurable, attainable, relevant, time-based
- Motivate and help team members understand the how and why their roles are important, and how it connects to the organisations vision
Inspiring Appraisals
- Construct “appreciative conversations” for the benefit of appraisee and manager
- What a great one to one looks like
- Create follow-up and reflection to support change
Optimising Your Time
- Prioritise your time to focus on the things that really matter as a leader
- Deal with overwhelming demands from emails, meetings, and conference calls
- Regain balance time to reflect on the big picture and high-value activity
Improving Communication
- Make organisational messaging meaningful to the team
- Use communication to make others feel connected and valued
- Executing leaderships strategy making sure there are transparency and understanding of new initiatives
Better Meetings Better Results
- Learn how to create meetings that add value for everyone
- How to create personal impact in meetings as a chair or as a participant
- Best practice into how to prepare, execute and follow up meetings
Understanding Our Customer
- Better understand the needs of key stakeholders to deliver and even exceed expectations
- Use empathetic perspective to improve customer experience
- Be future focused with an eye to current trends, changing market conditions and new innovations
Creating A Standout Team
- The building blocks of creating a standout team
- The power of visions that align with organisational and personal objectives
- People engagement driving high performance
Developing Me, Developing My Team
- Become a role model for others on how you challenge yourself towards continual improvement
- How to better understand the future aspirations of your team members
- A framework to consider both individual and team development
Managing Up
- Understanding your managers perspective and needs
- Acting as better partners to stakeholders where both needs are met
- Create adult to adult partnership-based relationships with those that can have a significant influence on your career
Presenting with Presence
- Get your message across with impact, clarity and presence
- Understand what an audience needs from a speaker
- Engage hearts and minds and bring content to life
- Best in class preparation techniques
Being A Strategic Leader
- Understand how the CEO, CFO, Marketing Director, Head of Operations, HR, CIO and other senior leaders base their key decisions and why
- Better understand how to best support and communicate with executives in these positions
- Align your team objectives and focus to the strategic needs of senior leadership
Continuing Studies
In June 2020 World Class Manager 2 was launched, which will develop deeper into the world of being a world class manager focussing on the following subjects
- Leader As Coach
- Feedback Skills
- Empowerment and Delegation
- Managing Through Change
- Difficult Conversations
- Managing Conflict
- Listening
- Engagement and a World Class Team
- Manager to Leader
- Strategic Influencing & Stake Management
- Using the Power of Emotional Intelligence to Lead
- Resilience
- Bottom of Form
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