Course description
This comprehensive one-day assertiveness training course is designed to enable delegates to use a more confident approach when developing productive working relationships. "Assertiveness at Work" defines assertive behaviour and shows how assertiveness can assist in dealing with others and different situations. It encourages delegates to take responsibility for their own development and enables them to communicate with more confidence and develop positive, assertive responses to a wide range of situations.
Upcoming start dates
Suitability - Who should attend?
This programme is ideal for anyone that would like greater confidence when communicating with others.
Outcome / Qualification etc.
- Handle people and situations at work with confidence
- Achieve results through improved communication
- Resolve issues before they arise as problems
- Deal with sensitive situations
- Demonstrate more assertive behaviour
- Enhance self image, self-esteem and confidence
Training Course Content
- Recognise and explain the differences between aggressive, assertive & passive behaviour
- What is assertiveness?
- Describe the benefits of assertive behaviour
- How to be more assertive
- Deal with fear positively
- Move from negative to positive ways of thinking & talking
- Take control through positive body language techniques
- Use an influential style of behaviour for getting ideas accepted
- Deal with difficult people in a more confident manner
Course delivery details
Continuing Studies
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Cosensa Learning and Development Training Courses
Cosensa Learning & Development offers training courses for professionals and organisations throughout the public, private and third sectors. All Cosensa trainers are highly qualified, with extensive experience in training and coaching. Cosensa's wide range of open courses are delivered throughout...