Course description
The ILM Executive Assistant 7 Key Management Skills Programme is an ILM Recognised Digital Award Course for Executive Assistants and Personal Assistants.
The course will focus on developing your understanding and knowledge of management skills and how to apply them within your role. By attending this course you will increase your management skills and capabilities and increase your confidence to support your Executive's business priorities more effectively.
The 3 day classroom course will focus on learning, activities, assessments, case studies, group work and discussion around the Principles of Management and how they can be applied within the EA and PA role. The course meets the demand for a comprehensive programme which will develop the skills, confidence and abilities of EAs and PAs to perform at the highest level.
Upcoming start dates
Suitability - Who should attend?
This course is for Executive Assistants, Personal Assistants, Office Managers, Team Assistants who wish to increase their involvement in the workplace and advance their office management capabilities.
Outcome / Qualification etc.
- Advanced EA & PA Management Programme with ILM Digital Credential from the ILM
- Recognised and accredited by the ILM (City & Guilds Group), CPD Standards Office & passed Assessment by Birkbeck, University of London
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The programme is CPD Standards Office recognised
Training Course Content
Module 1 & 2: The Strategic Business Support Executive Assistant
- Managing your Manager, Organisational Efficiency, Commercial and Business Awareness
- How to become the Strategic Business Supporter to your Executive
- Time Management
- Minute Taking
- Project Management Skills
Module 3 & 4: The Confident Executive Assistant Communicator
- Effective communication skills
- Active Listening
- How to increase Communication with your Executive
- What is your Communication Style?
- Working and Communicating with Teams
- What type of Team Player are you?
- Analysis of Team Role Preferences
- How to use Open Questions to manage workplace situations
- Develop Coaching techniques to get the best out of conversations
- How to become a Mentor
- Stepping into Assertiveness
- How to say 'No'
- The 6 Assertive Responses
- Negotiation & Influencing Techniques
Module 5 & 6: The Executive Assistant Manager
- How to step into your EA & PA Leadership and Management capabilities
- Increase your knowledge and understanding of Emotional Intelligence
- Discover how to manage difficult situations using EI techniques
- Becoming a Brand Ambassador for your organisation
- Discover your Personal Brand
- Customer Service tools and tips
- Successful Event Management
Course delivery details
The course is delivered LIVE Online, ON DEMAND and in the Classroom by a qualified Trainer, Rosemary Parr CIPD Learning & Development Practitioner, CTI Coach, University Lecturer and Founder of Global PA Association & Training Academy
Why choose Global PA Association & Training Academy
90% Client Satisfaction
12 years of developing thousands of EAs & PAs across the world
Specialists in understanding the role of Office Professionals
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Reviews
Average rating 5
The brand ambassador aspect truly elevated my confidence and ability to build strong relationships, which I see as the most valuable takeaway from this course. Learning to effec...
I found that enhancing my assertiveness and ability to confidently communicate were key takeaways from the course. Moving forward, I believe focusing on these areas will greatly...
Expenses
- Global PA Professional Members £1410
- Non Members £1530
Continuing Studies
This course is the Global PA Business Certificate/ILM EA 7 Key Management Skills Programme.
From this course we recommend continuing your learning with the Global PA Business Diploma/ILM EA Advanced Business Skills Programme
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Global PA Association & Training Academy
Global PA Association & Training Academy is a Professional Membership Association & Training Academy for Executive Assistants, Executive PAs, Private PAs, Office Managers, Team Assistants & Junior Managers. Global PA upskill the Office Professional Sector across the World and provide...
I highly recommend this course! It delves into various personality types and branding strategies in an interactive manner, which I found incredibly beneficial. One major takeawa...