Course description
The ILM Executive Assistant 7 Key Management Skills Online is an ILM Recognised Digital Award Course for Executive Assistants and Personal Assistants.
The LIVE course will focus on developing your understanding and knowledge of management skills and how to apply them within your role. By attending this course you will increase your management skills and capabilities and increase your confidence to support your Executive's business priorities more effectively.
The 6 week LIVE Online sessions will focus on engaged learning, activities, assessments, case studies, group work and discussion around the Principles of Management and how they can be applied within the EA and PA role. The course meets the demand for a comprehensive programme which will develop the skills, confidence and abilities of EAs and PAs to perform at the highest level.
Upcoming start dates
Suitability - Who should attend?
Executive Assistants, Personal Assistants, Private PAs, Office Managers, Team Assistants
Outcome / Qualification etc.
Advanced EA & PA Management Programme with ILM Digital Credential from the ILM
Recognised and accredited by the ILM (City & Guilds Group), CPD Standards Office & passed Assessment by Birkbeck, University of London
The programme is CPD Standards Office recognised
Training Course Content
The programme focuses on engaged learning, activities, case studies, group work and discussion around the Principles of Management and how they can be applied within your EA and PA role. The course meets the demand in a modern office for a comprehensive programme which will develop the skills, confidence and abilities of EAs and PAs to perform at the highest level.
Module 1 & 2: The Strategic Business Support EA & PA
- Managing your Manager, Organisational Efficiency, Commercial and Business Awareness
- How to become the Strategic Business Supporter to your Executive
- Time Management
- Minute Taking
- Project Management Skills
Module 3 & 4: The Confident EA & PA Communicator
- Effective communication skills
- Active Listening
- How to increase Communication with your Executive
- What is your Communication Style?
- Working and Communicating with Teams
- What type of Team Player are you?
- Analysis of Team Role Preferences
- How to use Open Questions to manage workplace situations
- Develop Coaching techniques to get the best out of conversations
- How to become a Mentor
- Stepping into Assertiveness
- How to say 'No'
- The 6 Assertive Responses
- Negotiation & Influencing Techniques
Module 5 & 6: The Executive PA Manager
- How to step into your EA & PA Leadership and Management capabilities
- Increase your knowledge and understanding of Emotional Intelligence
- Discover how to manage difficult situations using EI techniques
- Becoming a Brand Ambassador for your organisation
- Discover your Personal Brand
- Customer Service tools and tips
- Successful Event Management
Course delivery details
Delivered LIVE Online over 6 weeks (1.5 hours a week) or receive On Demand Recordings
Accredited and Recognised by the ILM (City & Guilds Group) with Digital Credentials showcasing your Skills in real time
CPD Standards Office Recognised
Why choose Global PA Association & Training Academy
90% Client Satisfaction
12 years of developing thousands of EAs & PAs across the world
Specialists in understanding the role of Office Professionals
Customer Outreach Award
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Expenses
Members: £954
Non-members: £1074.00
Continuing Studies
On completion of the Global PA Business Certificate/EA 7 Key Management Skills Online Programme you can progress to the Global PA Business Diploma/EA Advanced Business Skills Course, ILM Recognised with ILM Digital Award
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Global PA Association & Training Academy
Global PA Association & Training Academy is a Professional Membership Association & Training Academy for Executive Assistants, Executive PAs, Private PAs, Office Managers, Team Assistants & Junior Managers. Global PA upskill the Office Professional Sector across the World and provide...