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Effective Communication Skills

Hamilton Mercer
Course summary
1 day
London
Open / Scheduled

Course description

Effective Communication Skills: 1-Day

Learn to be a better communicator with Hamilton Mercer’s Effective Communication Skills Training Course. Communicating successfully with others can help you express yourself clearly, understand different viewpoints, manage disputes and build valuable relationships.

The course addresses common communication issues arising at work and socially. You’ll also learn practical skills to improve your verbal and non-verbal communication, resolve conflicts and make a great first impression.

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Suitability - Who should attend?

Hamilton Mercer’s Effective Communication Skills Training Course is suitable for anyone looking to boost their verbal and non-verbal communication skills and grow their confidence.

Outcome / Qualification etc.

Effective Communication Skills Training Course Objectives

  • How to interpret verbal and non-verbal communication
  • Learn to build trust
  • Find out how to communicate with your voice and gestures
  • Discover how to become a good listener
  • Learn how to guide a conversation to a positive outcome
  • Understand the effects of poor communication
  • Learn how to deal with conflicts
  • Understand other people’s expectations

Training Course Content

  • Confident Verbal and Non-Verbal Communication
  • Positive Body Language and Phrases
  • Building Trust and Making People Comfortable
  • Using Your Voice to Communicate Better
  • Making a Strong First Impression
  • Learning to Listen, Question and Summarise
  • Showing Empathy and Interest
  • Managing Conflicts
  • Building Rapport and Influencing People
  • Understanding Communication Breakdowns
  • Learning About Others’ Expectations and Perceptions
  • Self-Awareness
  • Understanding People’s Body Language

Expenses

The cost of this course is 275 GBP + VAT

About provider

Hamilton Mercer

Who Choose Hamilton Mercer?

Hamilton Mercer is a leading UK provider of customer service and personal development training. From training centres in London’s Covent Garden, Birmingham and Manchester, its team inspires excellence through learning and delivers measurable results. The Hamilton Mercer method works for...


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Contact info

Hamilton Mercer

20 Mercer Street
WC2H 9HD London

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www.hamiltonmercer.co.uk Course homepage

Reviews

Average rating 4.8

Based on 61 reviews

Public Health England, Data Manager
(5)
It was excellent training - I learnt a lot. I think other department should also participate this training.
Public Health England, Helpdesk Operations Manager
(5)
Such a brilliant course that I believe will benefit everyone. It is a useful life skill.
Public Health England, Data Liason Officer
(5)
Really great session - informative and well delivered!
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Find out more about this Effective Communication Skills course - simply fill out your details:

Reviews
Course rating
(4.8)
Based on 61 reviews
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