Course description
Effective Communication Skills – Classroom or Live Virtual Classroom
Learn to be a better communicator with Hamilton Mercer’s Effective Communication Skills Training Course. Communicating successfully with others can help you express yourself clearly, understand different viewpoints, manage disputes and build valuable relationships.
The course addresses common communication issues arising at work and socially. You’ll also learn practical skills to improve your verbal and non-verbal communication, resolve conflicts and make a great first impression.
Upcoming start dates
Suitability - Who should attend?
Hamilton Mercer’s Effective Communication Skills Training Course is suitable for anyone looking to boost their verbal and non-verbal communication skills and grow their confidence.
Outcome / Qualification etc.
Certification: CPD Accredited Course
This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.
Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.
Training Course Content
- Confident Verbal and Non-Verbal Communication
- Positive Body Language and Phrases
- Building Trust and Making People Comfortable
- Using Your Voice to Communicate Better
- Making a Strong First Impression
- Learning to Listen, Question and Summarise
- Showing Empathy and Interest
- Managing Conflicts
- Building Rapport and Influencing People
- Understanding Communication Breakdowns
- Learning About Others’ Expectations and Perceptions
- Self-Awareness
- Understanding People’s Body Language
Learning Outcomes
- How to interpret verbal and non-verbal communication
- Learn to build trust
- Find out how to communicate with your voice and gestures
- Discover how to become a good listener
- Learn how to guide a conversation to a positive outcome
- Understand the effects of poor communication
- Learn how to deal with conflicts
- Understand other people’s expectations
Why choose Hamilton Mercer
UK's leading provider of Customer Service and Personal Development learning
Over 100,000 learners trained
Formed in 2007
Reviews
Average rating 4.8
Very helpful course, makes you realise how you may be speaking with clients/patients.
Emma the course tutor was just outstanding. The way she delivered the information during the course made it engaging & understandable cant praise her enough! Found the course v...
Expenses
The cost for the 1 Day Live Virtual Classroom course is £199 + VAT per learner.
The cost for the 1 Day Classroom course is from £295 + VAT per learner.
Multiple booking discounts are available along with discount for charities.
Tailored Training
Hamilton Mercer deliver this course at your premises or Live Virtual (Zoom or Microsoft Teams) , we will tailor the content to meet your organisation’s needs. Please get in touch for a quote.
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Hamilton Mercer
We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer live virtual courses in 90min and 3 hour formats...
Thank you Claire for the training session today, very clear on explaining what was required from us when we broke out into the group rooms. Any questions answered and shared wi...