Course description
Giving someone bad news is difficult and uncomfortable. We worry about the other person’s feelings and reactions. So, we struggle to work out what to say. This webinar will give you the tools to break bad news professionally and empathetically. It is presented by Margaret Webster, a professional writer who specialises in complex, high-stakes communications.
Topics discussed will include planning (taking into account your objective, audience and message), structure (beginning with the big picture, explaining the implications, providing options and more), and the importance of tone (using empathy rather than sympathy, acknowledging the impact, and maintaining professional boundaries).
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
Giving someone bad news is difficult and uncomfortable. We worry about the other person’s feelings and reactions. So, we struggle to work out what to say.
This webinar will give you the tools to break bad news professionally and empathetically.
What You Will Learn
This webinar will cover the following:
Planning
- Objective - what result do you want to achieve
- Audience - what is their perspective and what do they need from you
- Message - what is your core message
Structure
- Beginning with the big picture
- Delivering the news - context, details and explanation
- Apologising for mistakes (if necessary)
- Explaining the implications
- Providing options
- Outlining next steps
Tone
- Using empathy rather than sympathy
- Acknowledging the impact on your audience
- Maintaining professional boundaries
Expenses
MBL Seminars Limited
MBL is a leading learning and development provider for professional service firms. Over the past 18 years, more than 198,000 people across 23,000 different organisations spanning 81 countries, have chosen us to deliver their training. With over 800 expert speakers...