Course description
According to recent research, the number of UK employment tribunal cases relating to the use of ‘banter’ in the workplace rose 44% last year, demonstrating that words that were once used in everyday language can now be found offensive.
Issues can arise because some people are not aware that certain language or expressions are unacceptable, and also because some people can be very sensitive. It can also cause problems when people use expressions that they know are unacceptable, and they do this deliberately to cause hurt or to get a reaction.
What is, and is not, acceptable in the workplace? To what extent is the employer responsible for making sure that employees are aware of acceptable and unacceptable language? What is neutral language? During this 30-minute webinar, expert speaker Kathy Daniels will explore the answers to these questions and more.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
According to recent research, the number of UK employment tribunal cases relating to the use of ‘banter’ in the workplace rose 44% last year, demonstrating that words that were once used in everyday language can now be found offensive.
This is partly due to more understanding and sensitivity about language and the roots of certain expressions, and partly due to a more thorough understanding of the need to operate in a way that does not cause offence.
However, this can cause difficulties because some people are not aware that certain language or expressions are unacceptable, and also because some people can be very sensitive. It can also cause problems when people use expressions that they know are unacceptable, and they do this deliberately to cause hurt or to get a reaction.
- What is, and is not, acceptable in the workplace?
- To what extent is the employer responsible for making sure that employees are aware of acceptable and unacceptable language?
- What is neutral language?
During this 30-minute webinar, expert speaker Kathy Daniels will explore the answers to these questions and more.
What You Will Learn
This webinar will cover the following:
- Harassment
- The definition of harassment in the Equality Act 2010
- How unacceptable language can be seen as harassment
- Acting if harassment is alleged
- Acceptable and Unacceptable Language
- What is offensive?
- Is swearing ever acceptable?
- The influence of culture
- When Problems Occur
- Dealing with the person using unacceptable language
- Support the complainant
- The Employer’s Responsibility
- Vicarious liability
- ‘Reasonable steps’ defence
- Training
- Policies and Procedures
- Communicating standards to the workforce
Expenses
MBL Seminars Limited
MBL is a leading learning and development provider for professional service firms. Over the past 18 years, more than 198,000 people across 23,000 different organisations spanning 81 countries, have chosen us to deliver their training. With over 800 expert speakers...