Powerful Communication

The following topics are covered in our Powerful Communication workshop:

How do we communicate with others?

• The use of body language, written and verbal communications. 
• How to improve active listening skills. 
• Questions – open and closed and when to use. 
• Written correspondence – are you getting your message across?

Communication Strategy

• Review of the techniques used by your organisation.
• How can they be improved? 
• Internal, external communications – what is the difference and why are they important?

Presentations

• Understanding the important of planning and preparing for a presentation and why structuring presentations effectively is important. The importance of researching your subject area and having up to date factual and interesting information.
• Interacting with the audience and getting them to participate. 
• Dealing with difficult questions. 
• Valuation information on the pros and cons of different audio visual aid and how to use them to the best effect. 
• The content of the presentation, your body language and your voice.

Evaluation

• Asking for feedback – positive and constructive comments. 
• The use of “happy sheets" and how to learn from feedback to improve future presentation skills. 
• Monitoring internal communications an overcoming any barriers and keeping the “channels" open.