Unlocking Business Potential with Customer Profiling
- Participants will gain a comprehensive understanding of their customers, learn how to interpret their needs, and develop strategies to increase customer satisfaction. The course will also provide insights into competitor activities, enabling participants to stay ahead in the market.
What to expect
- Courses never cancelled .
- Restaurant lunch .
- Last minute rescheduling .
- 24 month delegate support forum .
- Face-to-Face and Virtual Instructor led .
- And more... .
Upcoming start dates
Choose between 50 start dates
Upcoming start dates
Suitability - Who should attend?
This course is designed for businesses and individuals who are eager to deepen their understanding of their customers in order to maximise business opportunities. It’s perfect for those who want to enhance their customer profiling skills and learn effective communication techniques.
Training Course Content
Understanding Your Business:
An interactive session to introspect and understand your business better.Customer Profiling:
A deep dive into understanding who your customers are, their origins, and their expectations.Competitor Analysis:
A session dedicated to understanding what your competitors are doing and what you can learn from them.Communication Skills:
Master the art of communicating with your customers to effectively understand their needs.Questioning Techniques:
Learn effective questioning techniques and the three essential skills of knowing the customer: Questioning, Listening, Action.Feedback Forms:
Learn how to develop feedback forms that your customers will want to complete and how to act on the feedback received.Success Stories:
A look at what others have achieved and how you can learn from their success.Action Plan:
Develop an action plan to increase customer satisfaction by truly understanding your customer. Learn to Listen, Communicate, Interpret, and Involve your customers.Summary and Action Plan:
Agree on a summary and action plan to ensure the knowledge gained from the course is effectively implemented.Expenses
List price £650, promotional rates available. STL are the only company to offer a dynamic pricing and availability model, updated live on our site, daily on this portal. Closed group training options available (at your offices, UK wide/International or our London Venues). Contact us below.
Request information - obligation free
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STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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