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Customer Care - Incoming and Outgoing Calls (In-House)
PTP Training & Marketing Ltd
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Through the Customers' Eyes (In-House)
PTP Training & Marketing Ltd
Only when we really understand our customers' experiences of our business can we make real improvements to our business practice....
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Customer Excellence for Finance Staff (In-House)
PTP Training & Marketing Ltd
This course will enable participants to understand who their customers are and what they require us to do in order...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Excellence in Customer Care
Oakley Services UK Limited
This excellence in customer care course shows that increasingly, customers are able to choose their suppliers not just for the...
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Corporate Training for Teams
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2 days
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From 299 GBP
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Multiple (2)
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In Company
Customer Complaint Handling
STL
This one-day customer complaint handling course equips participants with key strategies to enhance customer satisfaction and loyalty through effective complaint...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Call Centre Excellence: Comprehensive Sales and Customer Service Training for Call Centre Agents
Churchill Square Training & Development
In today's business landscape, call centres play a crucial role in customer interaction and service delivery. This comprehensive course is...
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Corporate Training for Teams
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8 hours
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Multiple (4)
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In Company
Excellent Customer Care - Incoming Calls (In-House)
PTP Training & Marketing Ltd
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Financial Services Customer Advisor Level 2 - Apprenticeship
CQM Training and Consultancy Ltd
Helping customers in banks and building societies or the broader financial services sector. This programme is ideal for those in...
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Apprenticeship training for companies
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Nationwide
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In Company
How to Say 'No' and Retain Customer Satisfaction (In-House )
PTP Training & Marketing Ltd
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Selling through service (In-House)
The In-House Training Company
In today’s fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a...
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Corporate Training for Teams
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1 day
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Multiple (2)
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Virtual Classroom, In Company
Customer Service Skills for Government and Public Sector Employees Training Course - Tailored Course
Rcademy
The ability to provide good customer service is not only limited to the private sector. It can also be found...
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Customer Support
Lion Heart Consulting
Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Customer Care Skills Training Course - Tailored Course
Rcademy
Customers are the soul of a business; most organizations are built with a customer-centric model. They are regarded as an...
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Creating a Culture of Service Excellence – Classroom or Live Virtual Classroom
4.9
(8)
Hamilton Mercer
Creating a culture of service excellence requires more than a set of ‘inspirational’ values, and a vision and mission statement....
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Professional Training
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Multiple (2)
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Classroom, Virtual Classroom
Telephone Training - Professional Customer Care
4.9
(66)
Live and Learn Consultancy
In today's business environment, successful client interaction is crucial for improving your companies brand reputation. Furthermore, using the latest professional...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company
Customer Care for the Receptionist
STL
The role of the Receptionist To define great service with impeccable style The dynamics of personal influence Successful Principles of...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Handling a Difficult Customer
Lion Heart Consulting
Through our workshop, participants will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Mastering Customer Experience Excellence: A Comprehensive Training Programme
Churchill Square Training & Development
In our Customer Service Excellence Training Course, you'll delve into the pivotal role of a customer service representative, mastering the...
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Corporate Training for Teams
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8 hours
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Nationwide
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In Company
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Case Study
STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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