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Quality Customer Service
Infero Training Ltd
Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and...
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Corporate Training for Teams
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1 day
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From 228 GBP
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Nationwide
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In Company
WorldHost Principles of Customer Service
4.8
(11)
People 1st International
Empower your staff to deliver excellent customer service with our WorldHost ‘Principles of Customer Service’ workshop, and give your business the...
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Corporate Training for Teams
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1 day
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From 140 GBP
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Nationwide
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In Company
WorldHost Supervising Customer Service
5.0
(8)
People 1st International
Give your supervisors the vital skills they need to recognise the value of excellent customer service, and how to coach...
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Corporate Training for Teams
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2 days
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From 325 GBP
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Nationwide
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In Company
Customer Service Practitioner (Level 2)
5.0
(1)
The Education and Skills Partnership Ltd
Providing good customer service is integral to all job roles across many industries such as retail, call centres, financial services,...
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Professional Training
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Nationwide
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Classroom
Telephone Courtesy and Customer Service
Infero Training Ltd
We all depend on phones every day, and we each have different phone communication styles. But few people realise how...
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Corporate Training for Teams
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1 day
-
From 228 GBP
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Nationwide
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In Company
Level 3 Customer Service Specialist
The Education and Skills Partnership Ltd
This apprenticeship is ideal for staff who work in customer facing or advisory roles and have the scope and ability...
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Apprenticeship training for companies
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Multiple (2)
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In Company
Level 2 Customer Service Practitioner
The Education and Skills Partnership Ltd
This apprenticeship trains apprentices to provide excellent customer service which can be applied to a wide range of roles across...
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Apprenticeship training for companies
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Multiple (2)
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In Company
Bespoke Customer Engagement
BMS Performance
Your products, sales teams and company culture are unique to your business. So to really accelerate sales performance you need...
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Corporate Training for Teams
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Nationwide
-
In Company
Calming Upset Customers
Infero Training Ltd
When a customer is upset with your company, you are presented with the ultimate opportunity. You can “become the company,”...
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Corporate Training for Teams
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1 day
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From 228 GBP
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Nationwide
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In Company
WorldHost Inclusive Service
5.0
(7)
People 1st International
Give your staff the skills and knowledge necessary to deliver excellent customer service to a wide range of unique customers...
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Corporate Training for Teams
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1 day
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From 140 GBP
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Nationwide
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In Company
Customer support and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
The biggest innovation of the FCA’s Consumer Duty will be its Customer Support outcome. Up until now, the regulator has...
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Corporate Training for Teams
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0.5 days
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Multiple (2)
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Virtual Classroom, In Company
Customer Facing Skills
LaPD Solutions Ltd
This workshop is designed to look at the whole question of how we look after our customers. We do this...
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Corporate Training for Teams
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Multiple (2)
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Self-Paced Online, In Company
Telephone Skills that Satisfy Customers
Infero Training Ltd
They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take...
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Corporate Training for Teams
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1 day
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From 228 GBP
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Nationwide
-
In Company
WorldHost Business Ambassadors
People 1st International
Empower staff with the skills they need to become a brand ambassador for your business with our WorldHost ‘Ambassador Workshop’....
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Corporate Training for Teams
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From 100 GBP
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Nationwide
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In Company
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course) - In House Training
Corporate Training Partnerships
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
WorldHost Tailored programmes
People 1st International
Our WorldHost Tailored offer allows you to bespoke your programme to meet the specific needs of your business, so you can...
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Corporate Training for Teams
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Nationwide
-
In Company
WorldHost Events Ambassadors
People 1st International
Empower staff and volunteers with the skills to deliver a warm and friendly welcome to customers and visitors with our...
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Corporate Training for Teams
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From 100 GBP
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Nationwide
-
In Company
Level 2 Telecom Fields Operative
The Education and Skills Partnership Ltd
Did you know that in the entire world 4.66 billion people are connected to the internet? This number was only...
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Apprenticeship training for companies
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Multiple (2)
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In Company
Complaints and the Consumer Duty (Public Course)
5.0
(3)
Corporate Training Partnerships
With the Consumer Duty in place from August, October seems a good time to reflect (in a safe space) at...
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Professional Training
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3 hours
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From 445 GBP
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Multiple (2)
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Virtual Classroom, In Company
Complaints and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
With the FCA’s increasing expectations on firms to ensure good customer outcomes, the spotlight on complaints teams (and the people...
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
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Case Study
Leading facilities management provider, Salisbury Group employs over 500 people in sectors including universities and higher education, transport, local government, retail, recruitment, logistics, and infrastructure. Priding themselves on the relationships they build with customers, they strive to deliver excellent customer service at every touchpoint of the organisation. To help build a culture of service excellence and set themselves apart, they adopted WorldHost customer service training.
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