consulting in London

When it comes to negotiations, having the edge on the other side can make all the difference.

Inspirational Leadership gets results. It’s about recognising that your most precious possession is the people who work for you, and having the skill to draw out the very best in their performance.

Cold calling, or telemarketing, is a tough, but rewarding role.

What does it take to be a successful public speaker?

Master these four principles of consultative partnering and you will transform your approach to important sales opportunities.

To succeed in key account management we must make lots of contacts and talk to lots of people within the account. One of the ways customers reduce risk is to ensure that as many of their people as possible are in favour of the decision.

Whilst there are hundreds of traits and qualities that go into being a good manager, one vital ability is knowing how and when to delegate tasks.

Lucy Day is an accredited executive coach and International Coaching Federation Associate Certified Coach. Coming from a background in service transformation and behavioural change at director-level and with a wealth of experience in enabling board-level leaders, senior managers and healthcare professionals to become more effective, Lucy chose to professionalise her coaching skills with the AoEC in 2020. Now running her own practice, here Lucy talks about her experience of coach training on the Practitioner Diploma in Executive Coaching programme.

Read about how LDL brought the Carphone Warehouse together to retain managers and help employees live its new values.

Cross-cultural negotiations can falter for a whole variety of reasons.