Professional Training
5.0 (5 Reviews)

Handling Difficult Conversations / Situations

1 day
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Course delivery
Virtual Classroom
1 day
Next course start
Enquire for more information See details
Course delivery
Virtual Classroom
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Course description

Managers will learn how to manage themselves and the difficult situations and people that they encounter at work. Delegates will develop the confidence to take a proactive approach and understand the behaviours of others and how to respond appropriately whilst maintaining a professional working relationship.

Upcoming start dates

1 start date available

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  • Virtual Classroom
  • Online
  • English

Suitability - Who should attend?

Anyone who wants to develop the confidence and skills to effectively manage difficult conversations / situations as they arise in the workplace.

This course is best delivered to cohorts of 5+.

Training Course Content

  • What difficult situations do you encounter at work?
  • Why are people difficult?
  • The importance of taking a proactive approach
  • Building personal confidence
  • Understanding different personality types / preferences
  • Adapting your approach to get the best out of others
  • Giving constructive feedback on poor performance
  • Keeping feedback objective & linked to observable behaviour
  • Essential communication skills
  • Formal & informal options to help improve performance
  • Monitoring & evaluating the action taken
  • Maintaining a professional working relationship

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Why choose Futureproof Training

Face to face delivery / Virtual delivery / One to one coaching Support

Tailored and blended development solutions for your business

ILM Accredited Centre / Levy Funding Available


Average rating 5

Based on 5 reviews.
Write a review!
15 Aug 2023

Really helpful techniques for managing difficult people. It is built my confidence for moving forward with my team

30 Jul 2023

Good course, knowledgable trainer with a practical approach

Course participant
24 Apr 2018
Handling Difficult Situations / Conversations

Excellent trainer, we had lots of opportunity to review live work situations

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Futureproof Training
25 Croft Avenue
NG18 4SR Nottingham

Futureproof Training

Our partnership approach allows us to work closely with you to develop a ‘fit for purpose’ level of support that utilises a blend of engaging and challenging learning methodologies focused on a sustainable application of new skills and behaviours back...

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