Very enjoyable course, engaging and well put together. Of value to both myself and my colleagues in attendance.

Content of course very relevant with our ongoing customer delivery experience. Rob delivered an engaging thoughtful course.

The course was delivered in a relaxed but professional manner. There were a lot of key learning points and the exercises allowed us to engage with the content. Very good course.

The instructor Rob was excellent, and its a good introduction into my future dealings with clients in a more service based work role that I will be undertaking.

I found the course excellent. The trainer, Rob, although having no knowledge of water treatment was very good at realising the course content to our needs. Rob also involved ens...

Our trainer Rob was extremely engaging and used relatable content.

Once again, another well structured course will engaging content, great examples and exercises......and all delivered by an excellent trainer (thank you Lisa!). I am now looking...

I have learnt so much. I can take so many positives going forward. Thankyou to Lisa for her patience and excellent presentation of the course.

Once again, another well structured course will engaging content, great examples and exercises......and all delivered by an excellent trainer (thank you Lisa!). I am now looking...

I have learnt so much. I can take so many positives going forward. Thankyou to Lisa for her patience and excellent presentation of the course.

I really loved the course, it was engaging and I personally learned the mistakes that i make that causes me not only to stress but also reduces my own efficiency.

I found the course to be very well delivered. The gentlemen running the course was friendly, confident and professional. I learnt some new ways that will help me to manage my ti...

Very useful session with some useful tools applicable for my role. Well delivered, kept interesting and engaging.

I really loved the course, it was engaging and I personally learned the mistakes that i make that causes me not only to stress but also reduces my own efficiency.

I found the course to be very well delivered. The gentlemen running the course was friendly, confident and professional. I learnt some new ways that will help me to manage my ti...

Very useful session with some useful tools applicable for my role. Well delivered, kept interesting and engaging.

The course was very well presented, and I enjoyed the fact that it was very interactive, and we got to carry out live scenario in the session. The course information provided ga...

This session was very useful for myself. Helped me to control my voice and pointed out the mistakes we are using for daily communication with our clients/employees and colleague...

The course was a good refresher for me after many years of Customer Service experience and good to take in some new skills along the way. Claire who delivered the course had lot...

The course content was very informative and certainly helped to develop my understanding of a customer experience and how my language can impact the service provided and custome...

Great session, with insightful and mindful information when delivering customer service.

Detailed training session which was tailored to our requirements as a team. The session was delivered in an enthusiastic manner and got the team working together.

I found the training session extremely useful and most of all engaging. Claire was amazing and enthusiastic and even though we covered lots of topics it wasn't boring at all. I ...

I think the delivery of the training was brilliant. Clare was a perfect fit for a team that have quite a few characters in it and as a result of this her style of delivery worke...

Brilliant course, Claire was an amazing and ethusiaistic tutor who helped resolve any ongoing issues we had that were personal to our company and services