The style of communication/learning was excellent. I have learnt many new ways of approaching and dealing with colleagues and patients. I highly recommend this course.

The course is very helpful and it really opened me to various styles of communicating. It taught me what I have been doing wrong and the ways that I can correct it.

Susan Hilliard was a great trainer, she really made me realise that having great communicating skills really matters. I found this training session really helpful.

I really enjoyed the course, I learnt a lot about myself and have improved my skills. The trainer was great and explained everything well.

I found the course contained every aspect of communication skills needed. The delivery was good and enjoyable and I liked the fact that it was a small class.

I found the course really good. It made me realise the important things about how I approach problems and listen. Also the trainer was great and really helpful.

I enjoyed the fact that Susan was very encouraging for people to ask questions and prompted discussions. It was interesting to hear other peoples points of view.

I found the training course very useful as it helped me gain more skills to answer the phone. It covered all points I wanted and has helped me to gain confidence.

The course provides very to the point and relevant information which can be used in my work environment. I was unsure if there was any way of “learning” customer service however...

The training session was inspirational and provided a lot of details on how to correctly speak to customers and deliver exceptional customer service! The content was spot on and...

I found the course style very engaging and the examples used through role-play were useful. The course covered several areas which I am likely to encounter and so the knowledge ...

There was a lot of course content, more than I thought there would be. The course was delivered very well and clerly. I found the session very useful and I am ready to use my ne...

Simon Scofield was very engaging, understood what I needed to focus on and helped me understand the nature of both sides on the telephone. My main problem was nervousness about ...

I found the course very useful and I feel much more confident within myself to be more assertive. The course content was good as it covered a lot of things that I struggled with.

The course and the programme of exercises was very well thought out and executed, giving each learner a thorough grounding in customer care and the chance to discuss relevant is...

The course content was very useful and informative. The delivery of the course was very professional but very relaxed and enjoyable. The training session was very beneficial and...

Really good balance between content and exercises. I thoroughly enjoyed it and will find it ectremely useful going forward.

Clear, concise and informative. Very Enjoyable

Found it very enlightening and informative