This has really been of a benefit to me, I will now be able to apply the lessons learned today to my everyday role.

The course was delivered well and was engaging and interesting. The trainer clearly enjoys what she does, so the training is given in a positive, enthusiastic manner. Many thanks

Great training course, delivered at a steady pace by a great trainer. Excellent content and really increased my self-awareness and gave me tools to take away and use in my every...

It was a very useful course with a lot of tips, information and examples of how to deal with customers.

I found the training interesting, interactive, easy to understand and extremely helpful.

I have really enjoyed my training, we covered everything and more, which made it a lot easier to understand my role and how to deliver a high level in my work place.

This is a great course, very thorough with a great trainer.

The course content was very good and covered various solutions to situations. The trainer was very good and patient in going back over things and answering any questions.

I found the training and delivery very helpful. Going through different scenarios has built my confidence so that I can go to work and deal with all different situations in my l...

It was very helpful to go in to depth regarding real life experiences in the workplace. I found the course very informative and I now have a lot of ideas on how to improve recep...

I felt the course was delivered well and was very informative. Excellent day learning new skills.

I did not know what to expect on the course. It turned out to be a great eye opener. I do feel I have learned a lot about dealing with people and it will provide a good platform...

The course delivered a good overall view around service and highlighted some of the key areas that require attention in our company. Informative and enjoyable.

I found the “science” of the content useful, i.e. you feel this because… The content was much more relevant and applicable than expected. The delivery style was engaging and ent...

The course was very helpful in preparing me in the future to be more assertive. Having done the course previously, this was a great refresher. Susan was amazing and the way the ...

I found the course interesting and eye opening. It has taught me how to politely let clients down subtly without saying ‘no’ at the first instance. I have gained/acquired a lot ...

Very good instruction. Good role plays. Good interaction. Delivery style was good. Humorous at times but serious when it needed to be. Course content was relevant and very well ...

Very personal experience due to the small group. The exercises were adapted to suit the needs of our organisations. All appropriate areas were covered during the day.

Susan was excellent, very knowledgeable and had great answers to the questions I had. The course content was exactly what I needed and I feel I have taken skills for life with me.

Susan was a fantastic trainer, really personable and able to bring the examples to life for everyone in the room. Some great tips I have picked up and would like to use these in...

I have found this course very beneficial. It has allowed me to look at myself as well as colleagues I may work with and find more assertive solutions when needed. Thank you.

I found this course very useful, I learnt how to approach some difficult customers and which tone of voice to use in different scenarios.

This course is excellent for people that have just started answering phones with great techniques being taught by a professional.

This is a very useful course and the trainer was very interesting. She explained things in a very effective manner. Training sessions can sometimes be boring but this was very i...

It was a wonderful training day. It helped me to look at customer service from a different perspective, be more assertive using the techniques I have learnt today. Thank you ver...