I found the training session very useful. It helped me see the different ways of communicating with others depending on the circumstance. Also looking at situations in different...

I found the course really interesting as well as enjoyable. The role play situations really helped with practicing assertiveness and understanding the impact of boy language and...

Susan is an excellent teacher and it is clear she knows the subject very well and is able to practice what she preaches in the course delivery. Very useful and very interesting ...

I have learnt a lot from this course, looking at the use of words in a completely different way and understanding the meanings of certain words/phrases. Understanding the use of...

This course has met my expectations. After so many years in customer service I have now confirmed what I have to work on and have been given the tips to improve. At the end of t...

Learned a lot of skills and how to deal with clients on a day to day basis. This course has now enabled me to reflect my skills at work and how to deal with sales calls. This co...

The course content was excellent. Susan was very thorough and dealt with all aspects of being a professional receptionist. I have certainly learnt from this course how to be mor...

I found the course to be very informative and an excellent opportunity to brush up on my reception skills. Susan is an excellent tutor and provided excellent feedback and advise...

The session was very informative and involved a lot of practical tips that can be applied in my work ethic. The positive energy and delivery by the trainer was brilliant and all...

Really enjoyed the content and knowledge of trainer. Going away to practice techniques. Looking forward to and feeling positive to dealing with difficult customers. I would happ...

The day was very informative, but with ease. Susan kept our attention. I enjoyed the course and definitely will be using the information provided.

The course was well organised and clearly set out. I really enjoyed everything discussed and covered by Susan today.

The content was great as it opened my mind to allow me to see other ways to deal with situations in work and personally. Training is great for what I do and helped me to see fur...

I was impressed that Simon was briefed on our work areas and tailored situations to each individual accordingly. Very thought provoking, it has made me think more of dealing wit...

I found the course very helpful and I feel that from now on I will be able to not only deal with my customers in a more professional way but also the correct way.

The course helped me to gain a better insight into how to deal with people of all levels and the importance of my role and how my body language and communication skills help wit...

The content of this course is very in-depth, helpful and informative. Susan is a first class trainer with great delivery, listening and learning techniques. First class!

I found validation in that I am already applying some of these techniques for time management in my daily routine. The session was very useful and the delivery was excellent.

Excellent, thorough training covering all topics. The exercises were useful and it was helpful to be with other receptionists to see how environments differ.

Delivery style was good, gets everyone interacting and talking. Course content covers all basic receptionist requirements. Very useful – brushed up on skills and will definitely...

Covered all that was asked and very helpful. Pretend situation helped with the understanding of the course.

I would like to say that Susan does a brilliant job, passionate and clearly professional. Look forward to go back to work and put everything I have learnt into place.

Simon was extremely engaging and knowledgeable. He really knew his stuff on a vast array of subjects and held my attention the entire time. One of the best and most informative ...

It was interesting to hear of others points of view and the difficult customers they have. Also some good tricks/tips which I think I can definitely apply to my day-to-day work....

I thought that using different methods of learning (listening, writing and discussion) was a great idea. I though Susan was very helpful and overall I found the course very useful.