Susan is really professional and takes the course seriously, tailoring the content to the students. I learnt a lot and know I just need to put it into practice. Thank you!

Very helpful. Would definitely recommend to give you the confidence to be assertive.

I thought the course was excellent and would thoroughly recommend it.

I found the course eye opening and very helpful with how to deal with customer going forward.

Susan is an excellent trainer, I learnt new ways of providing excellent customer service in all situations and the different types of customers.

The course was extremely insightful and also interactive which helped keep the focus. The delivery was really good and the trainer was understanding to everyone’s individual pac...

It was a great session, broken down well and explained in a way that will stick with you. Susan Hilliard was amazing at breaking down the points.

This course has given me the techniques that I can use to be more assertive in the workplace. All these techniques were clearly explained and relevant examples were used to demo...

Amazing amount of information which really put the problems into perspective. A good range of learning techniques which makes information stick. Very passionate trainer who made...

The course has provided me with a further insight into better communication skills that will be useful in my team and environment.

Informative, educational and well delivered course. Insightful information learnt to apply in my job.

A well-structured course that addressed everyone’s individual goals to improve communication in the workplace.

I thought the course content was very appropriate for my job role, the delivery was excellent and articulate. I feel the training course will help my telephone skills and will i...

I found the training session very useful – I have learnt many new strategies to cope with different situations, for example language barriers, busy office environment, telephone...

The course was very informative and I have gone away with several tips that will be useful in everyday situations.

I thought the course was very helpful and got you involved in what was happening. Really made you think about how you deal with telephone enquiries. Susan was very helpful and e...

Sue was practical, encouraging and empathetic. She gave us scenarios which can be used in the workplace. I felt that throughout the course we covered a lot of ground. The role p...

I found the course enjoyable and very informative. Simon was very good and we were made to feel at ease and comfortable in all discussions. I would recommend the course to the o...

The trainer was immense, very clear and helpful all the way through. They made it personal with situations about ourselves so we will definitely remember everything that was said.

I learnt a lot from this course. I always felt nervous whenever approaching difficult situations, however after doing the course I feel a lot more confident and assertive when d...

I found the course very interesting and I picked-up a lot of interesting techniques from the course. The course content was very good and well delivered.

Valuable learning course. Presenter was professional, friendly and made you feel at ease. The group interacted in all scenarios. I hope my reception skills will improve after at...

A nice, easy, enjoyable course which opens your eyes to different situations you can come across in everyday scenarios.

All of the course I have compelted with Hamilton Mercer have been very useful in my job role. Susan was great- a good teacher with friendly, helpful advice which will help me ma...

From the moment you walk in the class Simon put me at ease. He teaches with a very friendly yet humorous manner. Not once did I look at the clock. I feel that I have got quite a...