Course description
Mediation
Upcoming start dates
Choose between 4 start dates
Training Course Content
The course covers the following topics:
Overview of Mediation
- Mediation fundamentals
- Facilitated negotiation and neutral intermediaries
- Appointing and working with a mediator
- Process and stages of a mediation
- Reaching a settlement agreement
- Practical arrangements
Mediation Agreements and other Formalities
- Contractual commitments to mediate
- ADR Contract Clauses
- The Mediation Agreement
- Important clauses in the agreement
- Establishing the rules of the mediation
- “Without prejudice” status of discussions
- Confidentiality
- Terminating the agreement
- Fees and expenses
- Settlement Agreements
- Staying future proceedings
- Class exercise in preparing an ADR contract clause
Mediation Processes
- Structuring a mediation process
- Preparation phase
- Opening joint sessions
- Caucus meetings in private
- The Conclusion phase
- Alternative mediation processes
- Formalising the settlement agreement
- After the mediation
- Class exercise: Mediating a dispute
Developing Mediation skills
- Building trust and rapport
- Active listening
- Identifying common interests
- Engaging reluctant participants
- Facilitating co-operative problem-solving behaviours
- Dealing with deadlock
- Helping both sides get a win-win
- Class exercise
Mediation Scenarios
- Choosing the right mediator for the job
- Duties of the mediator and professional advisers
- Mediation scenarios
- Commercial disputes
- Domestic / Family disputes
- Workplace disputes
- Online mediation
- Beyond mediation – next steps and alternatives
- Course summary and post-course questionnaire exercise
Why choose LCT International
We have trained over 25,000 delegates from almost 500 client organisations
Highly qualified and experienced trainers who offer a unique learning experience tailored to you
Endorsed by various organisational and subject specific accrediting bodies
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LCT International
London Corporate Training
3 Shortlands, Hammersmith
W6 8DA London
LCT International - High value, high impact training programmes delivered globally to teams and individuals For almost 30 years we have delivered tangible improvements to organisations by enabling their leaders, managers and professionals to reach their full potential through transformational...
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