Course description
By developing your emotional intelligence, it can assist to have better relationships with others, have a greater understanding of yourself, including why you do the things you do, react the way you do, have better mental health, manage tensions productively and navigate people dynamics with skill and respect.
Presented by expert coach Kat Stride, this insightful and practical virtual classroom session is ideal for anyone who wants to develop their emotional intelligence.
It will provide a deeper understanding of emotional intelligence in the workplace and how it benefits us, and will cover ideas and practical tips on how to break old habits and control biological impulses. The skills and behaviours required to genuinely show empathy, find common ground and build true rapport will be explored, along with how to work collaboratively to reduce conflict and tension, and much more.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
By developing your emotional intelligence, it can assist to have better relationships with others, have a greater understanding of yourselves including why you do the things you do, react the way you do, have better mental health, manage tensions productively and navigate people dynamics with skill and respect.
This insightful and practical virtual classroom session is ideal for anyone who wants to develop their emotional intelligence.
What You Will Learn
This live and interactive session will cover the following:
- A deeper understanding of emotional intelligence in the workplace and how it benefits us
- Ideas and practical tips on how to break old habits and control biological impulses
- The skills and behaviours required to genuinely show empathy, find common ground and build true rapport
- How to work collaboratively to reduce conflict and tension between you and others
- Avoiding a difficult conversation with clients and colleagues
- Taking development feedback as a personal attack
- What to do when ideas are not taken seriously
- How to respond when you are struggling to control emotions
- What to do when people tell you they don’t feel listened to
- The effect of taking on too much work
- Missing promotion opportunities
- Feeling stressed
Expenses
MBL Seminars Limited
MBL is a leading learning and development provider for professional service firms. Over the past 18 years, more than 198,000 people across 23,000 different organisations spanning 81 countries, have chosen us to deliver their training. With over 800 expert speakers...