Course description
This course will give you all the tools, knowledge and strategies to enable you to manage conflict effectively within the workplace whilst allowing you to study the convenient way! During the Managing Conflict in the Workplace QLS Level 3 course, you will explore leadership styles, motivation theory, conflict and its cause and effect, and much more. You decide when and where you learn, at your own pace. Your coursework can be submitted by either post or email, making it easy and hassle-free. You choose whether you want to study this course online or as a paper based hard copy. All your course materials will then be delivered to you by post or online, so it couldn’t be simpler. Our experienced and friendly tutors are there to help you every step of the way by email, so help is only a click away! Start your journey and develop your skills and knowledge today and join over [past_students_count] students that already have! What next? Following the successful completion of this course, you will be able to put your newfound knowledge into practice and develop your career in business. If after, you're looking to enhance your knowledge even further, take a look at the other management and leadership courses we offer. Awarding body This course has been endorsed by the Quality License Scheme for its high-quality. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Course Content
Unit 1 Employing the correct staff
- Employee engagement
- Leadership styles
- Cultures
- Induction process
- Motivation theory
- Processes that suit the organisation
- Recruitment and selection
Unit 2 Assessing competence
- Competence and competences
- Frameworks
- Interpersonal and tacit skills
- Output and performance
- Training and development
- Workplace structure
Unit 3 Courses of conflict
- Conflict and its cause and effect
- Conflict framework
- External and internal support
- Leadership style
- Communication
- Conflict that is not managed
- Supporting individuals
Unit 4 Grievance
- Disciplinary and grievance process
- Processes, policies and procedures
- Frameworks
- Legislation
- Harassment
- Poor performance
- Victimisation
- Unfair and wrongful dismissal
Unit 5 Performance/management plans
- Managing performance
- Poor performance and its cost
- Organisational output
- Theoretical views
- Legal reputation
- SMART targets
- Objectives
- Appraisals
- Motivational tools
Unit 6 Dismissal and legal obligations
- Legal obligations
- Terminology
- Dismissal and its legislation
- Redundancy
- Termination
- Notice period
- Garden leave
- Suspension
Do you work at this organisation and want to update this page?
Is there out-of-date information about your organisation or courses published here? Fill out this form to get in touch with us.
Why choose Open Study College
Trusted by over 110,000 students
Study from home, at your own pace
Discounts on selected courses
Expenses
Pay Now: GBP 419.00
OR 6 Monthly Instalments of GBP 77.85 with a deposit of GBP
51.90 totalling 519