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Customer Complaints Training - Professionally Handle Complaints
4.9
(48)
Live and Learn Consultancy
75% of customers are willing to spend more and buy from companies that give them a professional service. Managing complaints...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company
Managing Difficult and Critical Conversations Skills Training for Managers - Tailored Course
Rcademy
Having the skills and confidence to handle uncomfortable talks with personnel is vital to being a good manager. Every day...
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Discipline & Grievance Training - HR for Managers
4.6
(10)
Live and Learn Consultancy
Our highly effective Disciplinary and Grievance Training Course is designed to help managers, leaders and employers ensure they have a...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company
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Top 10 Course
Managing Discipline & Grievance - CPD Certified (In-House)
Maguire Training
participants will learn the essentials of managing the discipline and grievance procedure. This course is designed to help managers to...
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Corporate Training for Teams
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2 days
-
Nationwide
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In Company
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This course results in CPD hours
HR for Non HR Managers (In-House)
BOC - Global Events & Training Group
HR for Non HR Managers one-week training course deals with the HR issues that many managers and supervisors are expected...
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Corporate Training for Teams
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1 week
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From 3,290 GBP
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Multiple (2)
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In Company
HR for Non-HR Managers - CPD Certified (In-house)
Maguire Training
This 2 day course provides managers with knowledge on essential key HR areas throughout the employee life-cycle, helping them take...
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Corporate Training for Teams
-
2 days
-
Nationwide
-
In Company
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This course results in CPD hours
HR for Non-HR Managers - CPD Certified (In-house)
Maguire Training
This 2 day course provides managers with knowledge on essential key HR areas throughout the employee life-cycle, helping them take...
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Corporate Training for Teams
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2 days
-
Nationwide
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In Company
-
This course results in CPD hours
Managing Conversations to Achieve Positive Outcomes
Maguire Training
Defining expectations of performance, behaviour and attendance The value of a consistent approach A balance between developmental and positive feedback...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Respect in the Workplace
Lion Heart Consulting
A respectful work environment is essential to the overall success of your team, as well as a contribution to a...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Managing Challenging Conversations - CPD Certified (In-house)
Maguire Training
Many line managers go into difficult conversations with very good intentions but often make the mistake of prolonging or intensifying...
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Corporate Training for Teams
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1 day
-
Nationwide
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In Company
-
This course results in CPD hours
Office Politics For Managers
Lion Heart Consulting
It is an inevitable fact that when people are working together personalities can and will clash. No one is an...
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Corporate Training for Teams
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1 day
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
Managing Conversations to Achieve Compassionate Outcomes
Maguire Training
The content of the session will include: Defining mental health Know your facts about the menopause, don’t make assumptions Perceptions...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Disciplinary Procedures Training Course (On-site)
Keys Training
This Disciplinary & Grievance Procedures Training Course is designed to help managers and employers ensure that they have a fair...
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Corporate Training for Teams
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1 day
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From 745 GBP
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Nationwide
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In Company
Handling a Difficult Customer
Lion Heart Consulting
Through our workshop, participants will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing...
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Corporate Training for Teams
-
1 day
-
From 175 GBP
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Multiple (2)
-
In Company, Self-Paced Online, Virtual Classroom
Violence and aggression at work (In-House)
The In-House Training Company
This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour....
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Corporate Training for Teams
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2 days
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Multiple (2)
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Virtual Classroom, In Company
Disciplinary and Grievance Investigation Skills
Maguire Training
Workplace investigations play an important role in resolving disputes at work. If conducted properly, investigations can help to protect the...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Dealing with challenging customers (In-House)
The In-House Training Company
Wouldn’t sales be a ‘walk in the park’ without challenging customers? Why is it that some customers are so difficult...
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Corporate Training for Teams
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1 day
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Multiple (2)
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Virtual Classroom, In Company
How to Solve Customer Complaints - 2 Hour Power Session
Live and Learn Consultancy
Complaints can be stressful and difficult to manage, but they are also an excellent opportunity for businesses to learn, grow...
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Corporate Training for Teams
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2 hours
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Multiple (2)
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In Company, Virtual Classroom
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