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Diploma in Customer Service Level 3 (In-House)
Excell for Training Limited
This is for people who are working in customer service and are wanting to learn how to provide a high...
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Corporate Training for Teams
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12 months
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From 1,000 GBP
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Multiple (2)
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In Company, Self-Paced Online
Introduction to Customer Service Excellence - 2 Hour Power Session
Live and Learn Consultancy
Amazingly, 75% of customers are willing to spend more and buy from companies that give them a professional service. Delivering...
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Corporate Training for Teams
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2 hours
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Multiple (2)
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In Company, Virtual Classroom
How to Say 'No' and Retain Customer Satisfaction
5.0
(1)
PTP Training & Marketing Ltd
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Customer Loyalty Programmes
4.7
(3)
Diomas Learning Solutions
Have you ever put yourself in your customers’ shoes? Do you know the true values of customer loyalty? This CPD...
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Professional Training
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2 days
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From 1,250 GBP
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Multiple (10)
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Classroom
Customer Service Practitioner Apprenticeship Level 2 (In-House)
Excell for Training Limited
This is for people who are working in customer service and are wanting to learn how to provide a high...
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Apprenticeship training for companies
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12 months
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From 3,500 GBP
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Multiple (2)
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In Company, Self-Paced Online
Customer Service Specialist Apprenticeship Level 3 (In-House)
Excell for Training Limited
This is for people who are working in customer service and are wanting to learn how to provide a high...
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Apprenticeship training for companies
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12 months
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From 4,000 GBP
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Multiple (2)
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In Company, Self-Paced Online
Excellent Customer Care - Incoming Calls
4.8
(6)
PTP Training & Marketing Ltd
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Managing Customer Care
STL
Understand the importance of every single interaction with a customer Deal with customers confidently, professionally and with warmth Understand the...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Customer Care for the Receptionist
STL
The role of the Receptionist To define great service with impeccable style The dynamics of personal influence Successful Principles of...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Customer Care - Incoming and Outgoing Calls (In-House)
PTP Training & Marketing Ltd
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Through the Customers' Eyes (In-House)
PTP Training & Marketing Ltd
Only when we really understand our customers' experiences of our business can we make real improvements to our business practice....
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Corporate Training for Teams
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1 day
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Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Excellence in Customer Care
Oakley Services UK Limited
This excellence in customer care course shows that increasingly, customers are able to choose their suppliers not just for the...
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Corporate Training for Teams
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2 days
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From 299 GBP
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Multiple (2)
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In Company
Customer Excellence for Finance Staff (In-House)
PTP Training & Marketing Ltd
This course will enable participants to understand who their customers are and what they require us to do in order...
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Corporate Training for Teams
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1 day
-
Multiple (2)
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In Company, Virtual Classroom
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This course results in CPD hours
Customer Complaint Handling
STL
This one-day customer complaint handling course equips participants with key strategies to enhance customer satisfaction and loyalty through effective complaint...
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Corporate Training for Teams
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1 day
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Nationwide
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In Company
Call Centre Excellence: Comprehensive Sales and Customer Service Training for Call Centre Agents
Churchill Square Training & Development
In today's business landscape, call centres play a crucial role in customer interaction and service delivery. This comprehensive course is...
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Corporate Training for Teams
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8 hours
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Multiple (4)
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In Company
Excellent Customer Care - Incoming Calls (In-House)
PTP Training & Marketing Ltd
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone...
-
Corporate Training for Teams
-
1 day
-
Multiple (2)
-
In Company, Virtual Classroom
-
This course results in CPD hours
Financial Services Customer Advisor Level 2 - Apprenticeship
CQM Training and Consultancy Ltd
Helping customers in banks and building societies or the broader financial services sector. This programme is ideal for those in...
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Apprenticeship training for companies
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Nationwide
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In Company
How to Say 'No' and Retain Customer Satisfaction (In-House )
PTP Training & Marketing Ltd
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...
-
Corporate Training for Teams
-
1 day
-
Multiple (2)
-
In Company, Virtual Classroom
-
This course results in CPD hours
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Case Study
STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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