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Customer support and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
The biggest innovation of the FCA’s Consumer Duty will be its Customer Support outcome. Up until now, the regulator has...
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Corporate Training for Teams
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0.5 days
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Multiple (2)
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Virtual Classroom, In Company
Customer Facing Skills
LaPD Solutions Ltd
This workshop is designed to look at the whole question of how we look after our customers. We do this...
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Corporate Training for Teams
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Multiple (2)
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Self-Paced Online, In Company
Customer Experience Innovation
GetSmarter
The ability to use the 5Cs framework, developed by the Academic Directors, to create a superior customer experience (CX) across...
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Vocational & College Courses
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6 weeks
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Online
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Self-Paced Online
The Customer Experience (CX) Masterclass
The Outsider's Perspective
You and your fellow attendees will learn how your business can attract the right customers, generate organic word-of-mouth, innovate and...
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Professional Training
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20 hours
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Multiple (2)
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Classroom, Virtual Classroom
Customer Centric Marketing for Entrepreneurs
edX
It is not uncommon for students, executives and business owners to feel overwhelmed by the myriad of marketing solutions available...
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Professional Training
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4 weeks
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Online
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Self-Paced Online
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Intermediate level
Culture Catalyst: Building Customer-Centricity from Within
inavit iQ (Pty) Ltd
The most common, and perhaps the greatest barrier to customer centricity is the lack of a customer-centric organisational culture. Most...
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Professional Training
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2 days
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Online
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Virtual Classroom
PSA Passenger Service Agent Diploma
Open Study College
If you like the thought of working in the fast-paced travel industry, why not train to work as a Passenger...
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Professional Training
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From 349 GBP
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Online
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Self-Paced Online
Banking Leadership Development: Leading for Innovation and Customer Success
Accountability Now
This course is designed for banking professionals seeking to develop their leadership skills in a rapidly evolving industry. It focuses...
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Professional Training
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4 hours
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From 497 USD
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Multiple (2)
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Classroom, Self-Paced Online
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course)
Corporate Training Partnerships
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
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Professional Training
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From 475 GBP
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Multiple (2)
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Classroom, Virtual Classroom
Building Customer-Company Relationships on Social Media (UG)
The University of Glasgow
In today’s highly saturated and competitive market, companies are facing the challenge of standing out from the crowd of similar...
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Professional Training
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5 weeks
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From 399 GBP
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Online
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Virtual Classroom
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course) - In House Training
Corporate Training Partnerships
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Level 2 Telecom Fields Operative
The Education and Skills Partnership Ltd
Did you know that in the entire world 4.66 billion people are connected to the internet? This number was only...
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Apprenticeship training for companies
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Multiple (2)
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In Company
Engagement Banking
edX
Banking has witnessed lot many changes during the last two decades and beyond the visualization of many bankers. The convergence...
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Professional Training
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3 weeks
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Online
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Self-Paced Online
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Beginner level
Complaints and the Consumer Duty (Public Course)
5.0
(3)
Corporate Training Partnerships
With the Consumer Duty in place from August, October seems a good time to reflect (in a safe space) at...
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Professional Training
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3 hours
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From 445 GBP
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Multiple (2)
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Virtual Classroom, In Company
Restaurant Hospitality Course
Oplex Careers
Restaurant Hospitality Course : Course Description The online Restaurant Hospitality course will teach learner with essential knowledge of how to...
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Professional Training
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From 200 GBP
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Online
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Self-Paced Online
Complaints and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
With the FCA’s increasing expectations on firms to ensure good customer outcomes, the spotlight on complaints teams (and the people...
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Banking Sector Communication Mastery: Building Stronger Client Relationships
Accountability Now
Improve your communication skills within the banking sector to foster stronger client relationships and enhance service delivery. This course is...
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Professional Training
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4 hours
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From 497 USD
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Multiple (2)
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Classroom, Self-Paced Online
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Case Study
Leading facilities management provider, Salisbury Group employs over 500 people in sectors including universities and higher education, transport, local government, retail, recruitment, logistics, and infrastructure. Priding themselves on the relationships they build with customers, they strive to deliver excellent customer service at every touchpoint of the organisation. To help build a culture of service excellence and set themselves apart, they adopted WorldHost customer service training.
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