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How to Say 'No' and Retain Customer Satisfaction
5.0
(1)
PTP Training & Marketing Ltd
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Loyalty Program with Customer Experience Excellence
London Training for Excellence
Building loyal customers in today's rapidly shifting marketplace is more challenging and crucial than ever. This 5-day course delves into...
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Professional Training
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5 days
-
From 3,951 GBP
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Multiple (3)
-
Classroom
Dealing with Incoming Calls Positively
4.7
(7)
PTP Training & Marketing Ltd
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Key Account Management
ATA (Asset Training Academy) Ltd
1 Day Programme This 1 day ‘Key Account Management’ course is aimed to provide Account Managers with a range of...
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Professional Training
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1 day
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From 275 GBP
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Multiple (8)
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Classroom, In Company, Virtual Classroom
Managing Customer Service
Systematix Limited
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success....
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Professional Training
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1 day
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Multiple (5)
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Classroom, Virtual Classroom
Project Stakeholder Relationship Skills
IIL Europe
This course is designed to provide project managers with the ability to: Analyze the complexities of major stakeholder relationship categories...
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Professional Training
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From 1,295 USD
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London
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Classroom
Masterclass in Handling Incoming Telephone Calls - Half Day (PM)
4.7
(7)
PTP Training & Marketing Ltd
This 1/2 day workshop gets participants to look at what they hate as customers when they make calls to their...
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Professional Training
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0.5 days
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From 190 GBP
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Multiple (8)
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Classroom, Virtual Classroom
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This course results in CPD hours
Complaints Management
LCT International
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Professional Training
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5 days
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From 4,250 GBP
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Multiple (3)
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Classroom, Virtual Classroom
Project Stakeholder Relationship Skills (In-Person)
IIL Europe
This course is designed to provide project managers with the ability to: Analyze the complexities of major stakeholder relationship categories...
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Professional Training
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14 hours
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From 1,295 GBP
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London
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Classroom
Asset Management
Global Business Advisors
Asset Management is a system designed to enable organizations to oversee their assets, facilitating streamlined processes. This oversight ensures the...
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Professional Training
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5 days
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Multiple (7)
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Classroom, Virtual Classroom
Service Excellence
London Training for Excellence
Service excellence is achieved when a company consistently meets or exceeds its customers’ expectations. It refers to a company's ability...
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Professional Training
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5 days
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From 3,951 GBP
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Multiple (4)
-
Classroom
Strategies of Customer Service Management
London Premier Centre
Accomplishing customer service perfection isn’t achieved unintentionally, nor is it achieved without efforts and teamwork. It requires well– prepared customer...
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Professional Training
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5 days
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From 3,750 GBP
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Multiple (8)
-
Classroom
Service Excellence
London Training for Excellence
Service excellence is achieved when a company consistently meets or exceeds its customers’ expectations. It refers to a company's ability...
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Professional Training
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5 days
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From 3,951 GBP
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Multiple (3)
-
Classroom
Preparation for Internship (Oxford)
Activate Learning
Reach your full potential with the Preparation for Supported Internships programme....
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Professional Training
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From 1,350 GBP
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Oxford
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Classroom
Handling a Difficult Customer
Lion Heart Consulting
Through our workshop, participants will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing...
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Professional Training
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1 day
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From 175 GBP
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Multiple (2)
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Classroom, Self-Paced Online, Virtual Classroom
Business Relationship Management Fundamentals
5.0
(1)
IIL Europe
Business Relationship Management (BRM) Fundamentals introduces BRM as a capability, role, and discipline....
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Professional Training
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From 795 USD
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London
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Classroom
Advanced Customer Service for the Public Sector
PTP Training & Marketing Ltd
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team....
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
PTP Training & Marketing Ltd
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team....
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Professional Training
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1 day
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
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This course results in CPD hours
User Experience Masterclass
Institute of Data & Marketing
Create the best possible experiences for your web and mobile visitors. Understand your customers' needs and use these insights to...
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Professional Training
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1 day
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From 450 GBP
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Multiple (2)
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Classroom, Virtual Classroom
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Intermediate level
Dealing with Difficult People
4.8
(17)
PTP Training & Marketing Ltd
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
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Professional Training
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1 day
-
From 280 GBP
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Multiple (8)
-
Classroom, Virtual Classroom
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This course results in CPD hours
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