Great course, Steve was very passionate about the training and it made for a very engaging training session.

The training course was extremely useful to help understand what it means to deliver level 4 service and how to do so. The delivery style was perfectly balanced between informat...

The trainer was friendly and engaging and I felt that the training session was useful and interesting.

After almost 35+ years in a sales environment, I felt that I had all of the skills and experience required; however, this training session was on a completely different level, w...

Mike was an extremely engaging presenter and the format worked really well in encouraging team and individual participation. Content was good and perhaps would benefit from some...

The course was excellent & one of the best I have attended. The content was simplistic which made it easy to understand & retain for practice in the working environment. The int...

Very good course and the content was very informative.

Mike is a really great trainer, he delivers the courses professionally and in a fun manner. The course provided an interesting perspective to help me send more efficient emails.

I enjoyed the training, I do a lot of what Mike had spoke about but I also learnt a lot more and will look at putting that in to practice. The training was fun and informative.

Course content very good but course could do with being a little longer, we had to rush through a couple of topics as we had lengthy discussions between the team on other subjec...

Anne Marie kept us all engaged. Well presented and came away thinking i need to change my approach when helping the customer.

I enjoyed the course content and the delivery. The course was not too long and allowed time for interaction with other attendees and utilising the ideas of others.

Great facilitator and participation as well as content, thanks very much.

Big Thank you to Anne-Marie for an enjoyable and educational course. Presentation was excellent

I think it was spot on, she made it relevant to the club and gave specific scenarios to us, which was helpful. I just hope the staff have took it on board and will continue to t...

Claire was fantastic. She delivered the course professionally, made it all easy to understand and was fun too. The day flew by. I'd highly recommend Claire and Hamilton Mercer t...

The content was relevant. The delivery was excellent and enjoyable.

I found the training to be very useful, and it highlighted areas that i take for granted which will now make me think more about what i say and how i say it.

Lisa was a great trainer and helped us understand everything that was discussed.

Claire, was very personable and connected well with the room. What i liked about her delivery was she was able to flex the content to give ideas on how to approach specific situ...

Clare made the training educational and fun, It was genuinely engaging and exciting, if that's the right word!!

Had a very interactive day to share and understand various methods of time management. Overall a fab course.

Great content, very interactive and relevant to either our business or departmental requirements, helping us build consistency and clarity both internally and externally. Good u...

The time management course has helped me look at how to plan my day in a totally different way, giving me real-world examples of how to easily apply to my day.

Many thanks for such an informative day. As always, Simon made the course interesting, interactive and educational. We all came away saying we enjoyed it and all took something ...