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Telephone Selling - In-house Course

Leadership Development Ltd
Course summary
2 days
Corporate Training for Teams
Next available date: Enquire for details - Online courses
Course Dates
Online courses
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United Kingdom
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Course description

Telephone Selling

Telephone Selling - 2 day telesales in-house training course

The telephone is a high touch, cost-effective selling tool, but it must be used well. This two day training course aims to provide participants with a stream of ideas to improve their telephone selling ability. Both the incoming and the outgoing call are discussed in detail.

Role play is used to ensure that each delegate receives individual coaching. Participants leave the training with a telephone technique specially developed for their business - a technique that has been practised and polished during their time on this course. They will return to work with all the necessary energy, enthusiasm and skills required to succeed.

Results from this training will come immediately in the form of increased sales and happier, more satisfied customers.

Suitability - Who should attend?

The training programme is suitable for all those who sell on the telephone.

Outcome / Qualification etc.

Upon successful completion of this telephone sales training, participants will:

  • Gain increased confidence in selling over the phone.
  • Acquire all the necessary principles, skills and personal motivation to sell more effectively.
  • Know the exact words and phrases to use in the tough situations they face every day.
  • Be able to present their organisation with confidence, professionalism and zest.
  • Have an in-depth understanding of the telesales sequence: Probe, Confirm Match and Close.

Training Course Content

This two day training programme on telesales covers the following topics:

  • How to convert enquiries into sales
  • How to build and upgrade the incoming order
  • How to handle difficult customers
  • How to find new business
  • Getting through to the decision maker
  • How to revive inactive accounts
  • How to sell an idea
  • What makes people buy
  • How to stimulate buying interest
  • How to open the presentation
  • How to structure the call
  • How to control the conversation
  • Questioning and listening skills
  • How to ask for the order
  • When to close
  • How to handle and pre-handle objections
  • How to sell yourself
  • How to inject warmth and enthusiasm
  • How to establish lasting customer relations
  • How to maintain correct attitude throughout the day
  • How to overcome discouragement
  • How to follow up


Contact Leadership Development Ltd to discuss pricing for this in-house course.

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About provider

LDL Leadership Development

Leadership Development Ltd (LDL) is a leading international provider of training in leadership, management, sales and negotiation for professionals at all levels across an organisation, from front-line staff to senior managers. With over 30 years of experience in the sector,...

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Contact info

Leadership Development Ltd

495 Fulham Road
SW6 1HH London

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Average rating 4.8

Based on 10 reviews.

SL, Sales, Express & Echo
Having just returned from an LDL course on Telephone Selling I felt compelled to write and congratulate you on an informative and enjoyable 2 days. The presentation and enthusiasm really made the course a pleasure to attend and the training I received certainly gave me new ideas in my approach to telesales.
CP, Account Manager, Hostcomm
The programme was excellent. In particular how at key points in the course we were encouraged to link back to our current role.
GH, Marketing, Trilux Lighting
The course gave me much needed advice and tips on telephone selling and increased my confidence. The role play was very helpful and great practice.
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Course rating
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