Course description
For some time, distance selling has been an essential part of the operations of many traders. However, there remains considerable ignorance of some of the key rules and regulations that govern ‘distance contracts’ whether formed on the internet or by other means.
This webinar summarises the key content of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and sets out a series of practical steps to be taken by businesses.
Given that both the courts and the Competition and Markets Authority will soon be able to fine traders for serious breaches of consumer law there is no better time to refresh your knowledge of these issues.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
For some time, distance selling has been an essential part of the operations of many traders. However, there remains considerable ignorance of some of the key rules and regulations that govern ‘distance contracts’ whether formed on the internet or by other means.
This webinar summarises the key content of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and sets out a series of practical steps to be taken by businesses.
Given that both the courts and the Competition and Markets Authority will soon be able to fine traders for serious breaches of consumer law there is no better time to refresh your knowledge of these issues.
What You Will Learn
This webinar will cover the following:
Definition of Distance Contract
- Key criteria
- Exclusions
Information Requirements
- Pre-contract information to be provided
- Post-contract information to be provided
- Consequences of failure to provide
Key Time Periods
- Delivery of goods
- Payment of refunds
- Cooling off periods
Cancellation Rights
- Exercise of cancellation by the consumer
- Impact of cancellation
- Return of goods
- Part performance of services
- Provision of digital content
- Exclusions
Expenses
MBL Seminars Limited
MBL is a leading learning and development provider for professional service firms. Over the past 18 years, more than 198,000 people across 23,000 different organisations spanning 81 countries, have chosen us to deliver their training. With over 800 expert speakers...