merger merger

Welcome to your new course portal!

On October 15th, hotcourses.com moved to findcourses.co.uk - which means you can now find all your favourite courses right here. Don't worry - you can still do all the things that you could do before.

All you need to do is search.

Show findcourses.co.uk as: Mobile

Advanced Listening Skills

PTP Training & Marketing Ltd
Course summary
1 day
460 GBP excl. VAT
Open / Scheduled
Next available date: 01/11/2019 - London
Course Dates
London
01/11/2019  
460 GBP
19/02/2020  
460 GBP
Leeds
15/11/2019  
460 GBP
09/06/2020  
460 GBP
Edinburgh
21/01/2020  
460 GBP
03/07/2020  
460 GBP

Course description

Advanced Listening Skills

There are many reasons why people struggle to listen effectively. These include: Believing that the only way to put their point across is to talk more and increase the volume! Lacking the ability to concentrate. An inability to let go of a specific point and spending most of their time thinking about what they want to say rather than listen to the speaker. This one-day course addresses all of these and provides you with the skills, knowledge and attitudes to become a skilled listener.

This Advanced Listening Skills training course is available throughout the UK.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • Identification of any self imposed barriers to active listening
  • How to instantly develop rapport with anyone to lay the foundation for listening
  • How to adjust physiology to adopt the most effective listening posture

Training Course Content

  • 09:30 - 10:00 Coffee & Course Objectives
  • 10:00 - 11:15 How Good Are You at Listening? (The ten main reasons why people generally are poor at listening How good are you at listening - a diagnostic exercise to reveal how good a listener you are and why you may not always pay your full attention to the speaker.)
  • 11:15 - 11:30 Coffee break
  • 11:30 - 12:45 The Magic of Rapport (Three techniques to instantly develop rapport with just about anyone at any time in any place!)
  • 12:45 - 13:45 Lunch
  • 13:45 - 14:30 The Power of Questions (A questioning framework designed to elicit the true meaning of the message being received from the speaker in terms of content and context.)
  • 14:30 - 15:15 Behaviour Analysis (BA) (How to identify, analyse and use behaviours that demonstrate effective and ineffective listening including: Clarifying questions Probing questions Summarising Labelling behaviour)
  • 15:15 - 15:30 Coffee break
  • 15:30 - 16:30 Advanced Listening Techniques (Words and phrases to avoid at all costs. Techniques, words & phrases for disarming the potential for conflict.)
  • 16:30 - 16:45 Summary & Action Plans Agreed

Expenses

Fee includes all course materials, participant packs, certification and lunch

About provider

PTP Training & Marketing

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...


Read more and show all courses with this provider

Customer Outreach Award

customer-outreach-badge-2019

We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

Request info

Fill out your details to find out more about Advanced Listening Skills.

  Contact the provider

  Get more information

  Register your interest

Contact info

PTP Training & Marketing Ltd

PTP House
102 Brook Street, Wymeswold
LE12 6TU Loughborough Leicestershire

 Show phone number


Reviews

Kelly Trafford, Wright Hassall Leamington Limited
(5)
Thoroughly enjoyed today...a very personal and tailored session for me.
Andrew cooper, Allstar Business Solutions
(5)
An excellent day.Genial, friendly and informative. Thank-you Ian.
Glenn Ball, Bull Products
(5)
Excellent course. Excellent trainer
Request Information

Find out more about this Advanced Listening Skills course - simply fill out your details:

Reviews
Course rating
(5.0)
Based on 8 reviews
U.K. L&D Report: 2019 - Benchmark Your Workplace Learning Strategy

Are you curious about the L&D strategies of some of the U.K.'s top companies?

Find out what they're up to in findcourses.co.uk's second annual U.K. L&D Report!

uk-ld-report-2019

Learn more